CPC Production Supervisor (Superhub) CAN

Position Summary:

The Production Supervisor is responsible for production operations during assigned shifts within a Copy and Print production centre environment. Responsible for maximizing profitability and productivity in the production centre. Required to take an active role in ensuring complete customer satisfaction. Provides leadership, direction and coaching to hub associates regarding production activities. This includes providing essential functions to ensure a no-compromise approach to delivering orders when promised and configured as ordered. This associate will also have key holder responsibilities to open and close the production centre.

Primary Responsibilities:

• Accountable for the on-time delivery of jobs that are configured as ordered.
• Supports a work environment that fosters team work and individual skills development.
• Promotes a productive work environment through effective utilization of resources.
• Provides direction and promotes uniform workflow processes throughout all work shifts and with all associates.
• Responsible for variable cost controls such as waste and supplies expenses.
• Recruits associates and oversees effective on-boarding processes.
• Coordinates and manages effective supplies inventory processes to maximize capability and minimize costs.
• Accountable for training and coaching associates in all aspects of copy production.
• Partners with management to execute Performance Reviews in a timely manner, ensures action plans are in place and follows up on development of associates.
• Partners with management to performance manage direct reports including documentation.
• Addresses disciplinary issues and communicates with Hub Manager regarding these concerns.
• Provides direction and promotes uniform workflow processes throughout all work shifts and with all associates.
• Responsible for variable cost controls such as waste and supplies expenses.
• Plan staffing requirements to meet turnaround requirements for copy and print jobs and maximize productivity.
• Recruits associates and oversees effective on-boarding processes.
• Coordinates and manages effective supplies inventory processes to maximize capability and minimize costs.
• Accountable for training and coaching associates in all aspects of copy production.
• Partners with management to execute Performance Reviews in a timely manner, ensures action plans are in place and follows up on development of associates.
• Partners with management to performance manage direct reports including documentation.
• Ensures the proper and accurate shipping and receiving of copy and print jobs to and from spoke stores.
• Follows established processes to reconcile spoke order submissions, ensuring that the Hub is receiving its full revenue entitlement.
• Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures.
• Accountable to understand general company policies and provide guidance to staff as needed.
• Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc).
• Identifies and communicates suggestions for improvements in all areas of business.
• Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained.
• Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager.
• As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the centre premises. As a key holder, this position is required to verify bag checks.

Basic:

• Demonstrated leadership ability.
• Can engage appropriately and develop a team environment.
• Reading lengthy and complex texts to extract and interpret information.
• Writing technical and tailored texts.
• Completes basic and complex mathematical calculations.
• Listens and understands information, presents information in a clear manner, uses standard trade terms and work-related terminology.
• Plans and organizes own activities.
• Makes decisions using explicit guidelines and procedures.
• Identifies and solves basic problems using readily available information.
• Is computer literate with the ability to use a limited number of software program routines.
• Capacity to work independently and seek out assistance as required.
• Able to work a flexible schedule.

Preferred:

Experience:

• 2-3 years experience in the graphic communication and printing industry with a specific background in print production with clear Supervisory experience.
• Understands steps involved in the printing process.
• Working knowledge of relevant Platforms; preflight and industry software, file specifications and standards, desktop publishing terminology, file naming conventions.
• Basic colour theory (models and space), calibration procedures, colour profiles, colour gamut of devices, and colour management devices.
• Knowledge of internal and external network environment, operating systems, file types and extensions, software and hardware components of a prepress operation, file transfer (FTP, HTTP) protocols.

Education:

• Successful completion of high school is preferred.

Additional Information:

• Conditions of the work environment are such that minor stress and physical discomfort may occur.
• This position will be based in a production centre environment and will require extended periods of standing.
• You will be exposed to moderately disagreeable levels of noise generated by the operation of production equipment.

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Category

Customer Service and Support Retail