Loyalty Customer Care Representative (Work From Home/WFH - $34.50/HR)

Loyalty Customer Care Representative - WORK FROM HOME! $34.50/hour + bonuses with performance

*Work from home - high-speed internet service/wifi required.

(Must be located in Canada)

We are values driven at every point. Over our 86+ year journey, we've created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.

About the team and what we'll build together

As a member of Daifuku, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning Daifuku Canada Inc. where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace.

How you will make an impact

Learn specific client loyalty program guidelines
Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
Approach each day with a positive, professional, customer-centric, and team-oriented attitude
Act with integrity at all times
Communicate in a clear, concise, and helpful manner both verbally and in writing
Take ownership of customer inquiries while working toward a resolution
De-escalate as necessary through effective communication and problem-solving skills
Efficiently use all internal systems and resources
Work independently without the heavy need to rely upon your team or supervisor
Adhere to schedules and company policies and procedures
Escalate any issues or concerns that are unable to be resolved through normal efforts

What you need to be successful

High school diploma or equivalent required
Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
1+ year of customer service experience (or equivalent experience)
Strong customer service orientation with external/internal customers
Collaborative nature to work within assigned team
Good problem-solving ability to effectively guide customers through solutions
High level of accuracy and attention to detail
A "whatever it takes" attitude to care for customers
Ability to be flexible regarding changes in work processes and environment
Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
Strong verbal, written, and listening communication skills
Flexibility with scheduling, including weekends
Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
2+ years of customer service experience preferred