You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Administrative, Team Lead

Calgary, AB
Full Time
3 days ago

Line of Service

Internal Firm Services


Not Applicable


IFS - Administration

Management Level

Senior Associate

Job Description & Summary

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You'll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

Our team is led by the national administrative services team that oversees executive assistants and team assistants, administrative support concierge, dual support specialists, office services, document production, meeting and events, and project management. You'll help our team with calendar management, internal and external client scheduling, travel arrangements, expense reconciliation, client or account research, report generation and review, and routine communication management.


As a Senior Associate, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
  • Proactively assist in the management of several clients, while reporting to Managers and above
  • Train and lead staff
  • Establish effective working relationships directly with clients
  • Contribute to the development of your own and team's technical acumen
  • Keep up to date with local and national business and economic issues
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Continue to develop internal relationships and your PwC brand

  • Additional Responsibilities:

    The Team Lead is responsible for the overall quality and consistency of administrative support services

    provided to partners and practice staff. Critical attributes of this position include: a positive, proactive

    "can do" attitude, strong client service focus in dealing with both external and internal clients, displaying

    an image of professionalism, discretion, integrity and tact. Excellent collaborative and communication

    skills as well as excellent people skills, impartiality and good listening skills are essential.
  • Responsible for the overall supervision, training and coaching of a team of assistants, and managing the performance review process
  • Develop and maintain strong working relationships with partners, practice staff and other key contacts, including other Team Leads nationally
  • Promote a culture of teaming and continuous improvement
  • Contribute to, support and implement national strategy, policies and procedures as directed
  • Promote and maintain a team environment by managing staffing to achieve optimal ratios, workflow and back up support within the assigned teams
  • Function as a primary point of contact in the resolution, escalation or routing of inquiries and issues
  • Determine training needs and provide recommendations to the National Administrative
  • Workflow Management
  • Manage expectations of the business
  • Allocate assistant assignments and seating arrangements
  • Coordinate, approve, and monitor both planned and unplanned absences, vacation, and overtime requests to ensure work deadlines are met
  • Assign staff to assist with special projects
  • Policy and Procedure Management
  • Collaborate with key stakeholders to support the business objectives of the office and/or LoS
  • Hold regular team meetings with the assistants to encourage collaboration and sharing knowledge
  • Communicate and promote strategic initiatives, best practices, internal policy changes and information to the team
  • Maintain and track resource information for your team
  • Lead the onboarding process and activities for new hires
  • Provide guidance to client service staff on how to work effectively with their assistant
  • Actively participate in both local and national team lead meetings
  • Identify and communicate gaps in performance; implement an improvement plan; verify success or failure to meet objectives and determine next steps
  • Collect and deliver performance feedback
  • Promote development opportunities that are aligned with their skill set and experience
  • Make recommendations on final rating, deliver salary and bonus information
  • Recognize those who demonstrate performance above expectations
  • Recruiting
  • Assess resource needs and prepare business case for approval by National Admin Managers
  • Review and submit job posting, review candidate resumes; conduct interviews and finalize selection of candidates
  • Strong relationship building skills with experience leading diverse work teams, engaging staff and partners
  • Able to negotiate and influence effectively, with an ability to challenge in a constructive manner
  • Strong problem-solving skills, exhibiting exceptional time management and organizational skills
  • Ability to work under pressure
  • Effective communication skills (written/verbal) with partners and all levels of staff
  • Impeccable ethical standards, discretion, integrity, objectivity, confidence, dedication and can maintain confidentiality
  • Strong technical skills in Google, MS Office, Lotus Notes and knowledge of other specific applications as required

  • Requirements:

  • Minimum of 5 or more years of experience leading administrative teams
  • Past experience as an administrative assistant supporting multiple staff is an asset
  • Experience working in a partnership or professional services firm would be an asset
  • Education
  • High school diploma required. A post-secondary education is an asset

  • Education
    (if blank, degree and/or field of study not specified)
    Degrees/Field of Study required:

    Degrees/Field of Study preferred:

    (if blank, certifications not specified)

    Desired Languages
    (If blank, desired languages not specified)

    Travel Requirements


    Available for Work Visa Sponsorship?


    Government Clearance Required?


    Job Posting End Date

    PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.