Branch Manager, Credit Union

• Join Canada's TOP Credit Union in Forbes' 2022 World's Best Banks list
• Be part of a dynamic team, with huge regional or district growth opportunities 
• Be rewarded with a competitive base salary of $93,958 - $117,448, generous bonuses, and top-tier benefits

At Servus Credit Union, we're building a better world, one member at a time. We've been shaping the financial fitness of Albertans for over 80 years with a full line of secure financial services. We help members manage their finances wherever they are, through more than 100 branches in 59 communities in Alberta. On top of 1,900 no-fee ATMs across Canada, our members have the flexibility to access our services through online, mobile, and our 24-hour Contact Centre. Most importantly, we re-invest our profits in our members and the communities we serve.

Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes’ World’s Best Banks list for 2022? We are excited to be growing and moving with the times to keep up with the fast-paced, ever-changing financial industry! Through our operations, we strive to make a positive impact on our economy, the environment, and society. We know that our employees are our most valuable assets so we offer ongoing growth and career advancement and we reward employees for their hard work and achievements.

To learn more about Servus' services, community goals, and positive impacts within the province, visit our website.

The County of St. Paul is a people-focused, close-knit region with a population of just over 6400, a community of 1200 farms, 32 oil & gas companies, and is located 208km northeast of Edmonton.

An outdoor recreation hotspot, the County of St. Paul provides ample opportunity to explore our region. Find your adventure here - whether you’re geocaching, exploring our lakes, visiting the World's First UFO Landing Pad, taking a multi-day trip down Alberta’s Iron Horse Trail, or exploring the many other attractions found in our region.

For more information, please visit county.stpaul.ab.ca/.

We are looking for a full-time Branch Manager to lead our branch in St. Paul, Alberta. Located about two hours from Edmonton, this is a unique opportunity for a purpose-driven individual to be a Servus ambassador and serve a vibrant community!

Servus is embarking on a bold new vision that requires transformational change. Gone are the days of the status quo as we build out a workforce of leaders who can take Servus to the next level! If you have been a key stakeholder in leading a team through an innovative approach to growth, we'd love to chat with you.

As the Branch Manager in a large, complex branch, your primary focus is to empower and support your employees to reimagine our member's financial fitness. You do this by coming up with strategies to increase productivity and performance levels in order to meet the goals of our members and the business. Your employees expect you to meet them where they are in their careers and help them get to where they want to be. You collaborate with the Business Banking and Wealth partners, you are passionate about the St. Paul community as well as the surrounding communities and you build relationships with ease.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Motivating and coaching employees to find opportunities to reimagine our member's financial fitness
• Being proactive in pursuing new business opportunities
• Monitoring and ensuring financial targets are being met or exceeded for the branch
• Promoting referrals to our Wealth Management, Business Banking, and 3rd party providers
• Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork

We are looking for a team leader who can "rally the team" to be passionate about helping our members achieve their financial vision; a senior lender who can underwrite or adjudicate files with ease; and a person with compassion and understanding of the world around us.

To qualify, you will need at least 5 years of experience in a progressively senior lending position, along with working knowledge of financial products, policies, procedures, and operations, and proven leadership experience within a large branch. An equivalent combination of education and experience will be considered.

Although not required, the following experience/courses are valuable assets:

• Strong coaching background
• Understanding of change management philosophy 
• Background or experience working in an Indigenous community 
• Certificate in Financial Services Advice which includes:
  • Investment Funds in Canada Course & License (IFIC)
  • Personal Financial Service Advice (PFSA)
  • Financial Planning I (FP1)

As a motivated and driven relationship-builder, you will join us with an enthusiastic passion and impeccable communication skills, as you build relationships with all stakeholders within the branch and out in the community. 

This is a meaningful and impactful role that allows you to make a real difference in the lives of individuals and families, as we provide them with valuable financial resources they need to achieve their goals!

Please note that shortlisted candidates will be asked to provide evidence of a recent performance review, and create a business plan.

As a valued member of the Servus' family, you will be awarded an annual base salary of $93,958 - $117,448, based on education and experience, as well as:

• Generous annual bonus program!
• Relocation assistance available
• Flexible group benefit plan
• Flexible health and/or wellness spending account
• Life and disability insurance
• Group RRSP and Coop Superannuation Pension Plan matched programs
• Profit-sharing program
• Negotiable vacation dependent on experience, and vacation purchase program
• Extensive paid sick days and personal days
• Other leaves including parental, emergency days, and critical care days
• Discount on banking products and service rates
• Employee/family assistance program
• Recognition for years of service 
• Career advancement through mentorship, education assistance, and valuable training
• Opportunities and support for volunteering in local communities and abroad
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees
• And many more!

As Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide... with a few additional perks!

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. Apply now and take the first step towards a rewarding career that truly makes a difference!

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