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BMO

Branch Manager Extra Large

BMO
Details
Full Time
4 days ago
Address:
10705 West Side Drive

Job Family Group:
Retail Banking Sales & Service

Guides, directs, and coaches staff to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interest of the customer. Advises customers on lending/credit card strategies and products that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank's policies and processes.

Qualifications:
  • Manages people and leads a team capable of delivering the desired business results.
  • Leads and executes market business development plans ensuring that business goals are achieved.
  • Generates leads to build and maintain customer relationships, resulting in outcomes that define a great customer experience.
  • Develops and maintains a network in the community to enhance the Bank's visibility and build a strong referral source for new potential business.
  • Conducts cold calls to prospective customers to develop and maintain customer relationships.
  • Reviews and continually monitors performance of existing accounts and client relationships.
  • Supervises the team to ensure customers are provided with superior service that defines a great customer experience.
  • Continuously assesses and improves the fit-to-role and the skill / knowledge of subordinates to deliver on the desired customer experience.
  • Maintains a high-touch relationship with high-impact and profitable customers and prospects within the market.
  • Provides input into area business and market plans to optimize new and existing business opportunities within the community.
  • Reinforces sales processes and client experiences to identify gaps, issues, and best practices through the monitoring of sales and performance targets against plans that create and sustain consistent service to customers / clients and prospects.
  • Identifies emerging issues and trends to inform decision-making.
  • Provides strategic input into business decisions as a trusted advisor.
  • Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
  • Acts as a subject matter expert on relevant regulations and policies.
  • May network with industry contacts to gain competitive insights and best practices.
  • Identifies skill / knowledge gaps and performance improvement opportunities for associates and specialists on the team.
  • Continually assesses and improves the level of individual and team performance through coaching.
  • Implements, reviews and revises work plans.
  • Applies Bank's performance and talent management system to manage performance and develop talent of direct reports.
  • Contributes to the development and execution of business plans.
  • Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Develops the business case by identifying needs, analysing potential options, and assessing expected return on investment.
  • Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution.
  • Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
  • Builds effective relationships with internal/external stakeholders.
  • Ensures alignment between stakeholders.
  • Reviews and manages sales and service performance against plans and standards to close capability gaps and maximize results.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
  • Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
  • Monitors and tracks performance, and addresses any issues.
  • Designs and produces regular and ad-hoc reports, and dashboards.
  • Communicates goals, plans, and assignments to achieve financial and customer service goals.
  • Designs or leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
  • Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
  • Develops and executes short term tactics / plans to drive specific behaviours, activities, and results.
  • Monitors the service request and problem resolution processes for adherence to national standards.
  • Provides operational branch sales leadership to a diverse and cross functional team of sales and service professionals to meet sales and productivity goals.
  • Establishes priorities to lead the team in developing sales, service, and people strategies that drive sales results.
  • Reviews progress to plan, takes action to correct issues in customer experience, sales performance, productivity, or risk areas.
  • Ensures proactive calling programs are executed efficiently and effectively to meet business plan objectives.
  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
  • Plans and controls unit operating expenses in accordance with forecasts.
  • Develops and manages a business/group program.
  • Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.
  • Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis, and reporting.
  • Leads/participates in the design, implementation and management of core business/group processes.
  • Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
  • Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
  • Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
  • Builds effective relationships with internal/external stakeholders.
  • Ensures alignment between stakeholders.
  • Analyzes data and information to provide insights and recommendations.
  • Gathers and formats data into regular and ad-hoc reports, and dashboards.
  • Maintains the confidentiality of customer and Bank information.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Protect the Bank's assets in compliance with all regulatory, legal, and ethical requirements
  • Complies with legal and regulatory requirements, including Anti-Money Laundering and Terrorist Financing reporting, Financial Consumer Agency of Canada (FCAC), and the Privacy Act.
  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implements changes in response to shifting trends.
  • Broader work or accountabilities may be assigned as needed.
  • Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Strong knowledge of credit card products.
  • Strong knowledge of competitive marketplace and trends in product offerings.
  • In-depth knowledge of branch operational processes and policies.
  • Strong knowledge of branch technologies, processes, and performance metrics.
  • Strong knowledge of competitive market place and trends in product offerings.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.
  • Verbal and written communication skills - In-depth.
  • Collaboration and team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.
  • Data driven decision making - In-depth.
  • Seasoned professional with a combination of education, experience and industry knowledge.
  • Verbal & written communication skills - In-depth / Expert.
  • Analytical and problem solving skills - In-depth / Expert.
  • Influence skills - In-depth / Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
  • Able to manage ambiguity.
  • Data driven decision making - In-depth / Expert.


We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmocareers.com .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Category
Banking, Finance and Insurance Sales and Marketing