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Business Analyst II

Calgary, AB
Full Time
7 days ago

Be part of the team driving customer experience innovation and operational transformation

Join our team

The Value Generation team, within Customer Network Operations and Enablement, is a fast-paced and high performing revenue generating team that is at the forefront of innovation for TELUS' go-to-market strategy. We work with cross-functional teams leading the strategy, development and execution of sales channel and professional services billing activity as we continue to evolve the role of the field 'technician' into a 'In-Home Solutions Expert'.

Here's the impact you'll make and what we'll accomplish together

We are about to embark on an exciting journey in our technician professional billing portfolio. As a Business Analyst II, you will have the opportunity to play an integral role in growing and evolving our technician billing program into a professional services product. The future expansion of this program will bring in millions of dollars in annual revenue and you will be at the forefront of this exciting innovation.

You have a passion for seeking feedback from stakeholders and implementing changes in order to drive operational improvements and increased revenue. You will partner with CSD, Learning Solutions, Marketing and peers within the Value Generation team to enable new programs as part of our billing growth strategy. Your passion for achieving collective results means you will help to ensure our field technicians are equipped with the tools, systems, best practices and processes to deliver a best-in-class sales and billing experience for our customers.

Here's how
    •Subject matter expertise in all existing billing tools and processes with a keen eye on how we can always work to simplify and improve the technician experience with their billing toolkit
    •Partnering with project managers to ensure timely delivery of new process improvements, system roll outs and best practices, which will include developing and delivering training to technicians and managers
    •Analyze performance results and feedback in order to drive continual advancement of the growing technician professional services portfolio
    •Identifying, addressing and reporting on project risk and process improvement opportunities
    •Having the courage to innovate, think outside the box and gain insights from stakeholders in order to revolutionize the future of our billing program as a product


Here's what you need:
    •Self-starter, proactive, takes initiative and ownership of work
    •Strong time management and organizational skills with a keen eye for documentation
    •Strong written, design and oral communication skills, including creating presentation materials
    •Some experience with project management and the ability to manage multiple projects, prioritize tasks and meet aggressive deadlines
    •Understanding of business process and continuous improvement
    •Ability to build relationships and influence others within cross-functional teams
    •Customer-focused approach to problem/issue resolution

Here's what would be great to have:
    •Experience with collaboration tools such as Google Suites, DOMO, Tableau and JIRA
    •Experience in business casing and value management and process improvement

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Management and Executive