Join our team
The Customer Network Support Team is looking for a dynamic, expressive, willing-to-face-all-challenges expert to support the Cable Repair & Network Operations to join our team of business owners in supporting internal and external customers across our critical infrastructure and network.
Working in partnership with operational teams (Cable Repair/NSO), Customer Solutions Delivery, CE, and network support teams, you'll create world-class programs for our customers by driving reliability designed to protect our critical infrastructure. You own E2E programs, communicate and lead cross-organisationally, and liaise all around the organization to meet the requirements of our business and customer commitments.
If you love leading large programs that drive service reliability and protect the customer experience then this may be the role for you!Here's the impact you'll make and what we'll accomplish together
As a Business Consultant on the Customer Network Support team, you will lead and execute on complex and transformational programs. Reporting to the Director of Business Enablement, you will leverage your strong background in program management, business acumen, and networking to lead and influence program stakeholders at all leadership levels in our business. You will be the driving force in building programs that protect our critical infrastructure and remove cost from our organisation through critical thinking, innovative problem solving, and thought leadership.Here's how
•Lead national, cross-functional teams to resolve challenges, implement process improvements and execute on our reliability strategy, to deliver a differentiated customer experience
•Use data collected by the team to identify and drive efficiencies in our business
•Work with stakeholder teams to develop a regular reporting structure and cadence
•Plan, initiate, execute, and ensure benefits are realized for key projects and programs
•Effectively communicate throughout project lifecycle (verbal, written, PowerPoint)
•Ensure program deliverables are accurately prioritized, with a laser focus on adhering to timelines Qualifications:You're the missing piece of the puzzle
•A strong understanding of program leadership, supporting activities and best practices
•Strong background/knowledge of TELUS critical infrastructure, products, solutions and organizational design
•Familiarity with trouble reporting or equivalent systems
•Strong research, writing and editing skills
•Familiarity with a customer service environment
•Confidence in handling crisis situations
•Strengths in strategic planning, project management and problem-solving
•Strong competency in the Google and Microsoft Office suite of productivity applications
•Proficiency in presentation creation and delivery
•Ability to effectively execute on project and program management methodologies and best practices
•Superior conceptual, analytical, and problem solving skills with the ability to strategize and interpret business objectives Your Knowledge Toolkit also consists of
•The ability to build relationships at all levels, with an aptitude to guide and lead cross-functional teams on projects
•A positive, collaborative and friendly attitude
•The ability to work independently with minimal supervision
•A creative mind and the drive to initiate your own projects
•The ability to work effectively in demanding environments while handling multiple tasks, prioritizing activities and meeting deadlines
•An aptitude for recognizing opportunities and to leads multiple large scale programs at the same time
•The ability to organize strategic plans, projects and information logically and succinctly
•Ability to multi-task and rapidly shift priorities in a fast-paced and changing environment
•The understanding required to quickly learn new technology applications (e.g. Domo) What YOU Get
•The opportunity to work with a diverse team of humans at the forefront of driving service reliability for our customers
•Continuous development: you will be involved in a wide array of program and project opportunities, that will help you broaden your skills, personal brand, and network
•Flexible work styles: Want to work from home, or the top of a mountain? That can be arranged- we leverage technology to empower our team to work where they feel most comfortable.
•The usual TELUS stuff: great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development and after-hour educational assistance, flexible benefit plan with many innovative options and programs, and more Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.