Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$69,700 - $98,400 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

If you have an engineering mindset and a passion for deeply engaging with Journey partners to fully understand and drive forward their goals, then the Core Platform's MCA Business Systems Analyst team is the place for you!

MCA's applications form the Book of Record for all aspects of personal and commercial business deposit and chequing accounts as well as registered deposit accounts and a Line of Credit product. This critical data is used by key banking systems at TD (e.g. Easyweb, Mobile, C3, S3) to deliver customer-centric information and services to technology and business partners.

The ideal candidate brings a solid IT background-preferably in Mainframe and APIs-exceptional communication skills to bridge Journey needs with technology solutions, and thrives in a fast-paced, ambiguous environment.

Primary Purpose of the Role

As a key member of the Pod Agile Operations team, you will lead Pod Intake Triage and be actively involved in partner requests for information and enhancements to support Journey-sponsored and Infrastructure initiatives. You will engage partners to achieve clarity for complex requirements which will assist the Pod to accurately prioritize and assign work. You will work in close collaboration with Journey partners, Product Owners, Architects, Software Engineers, and Quality Engineers to drive clarity, test, and support deployment. You may also participate in audit and application security requests, data mining/data changes and automation initiatives.

If you are looking for a challenging and rewarding technology career, we welcome your application.

Key Accountabilities

• Develop effective and efficient solutions by researching/analyzing current state system processes and defining technology solutions options / recommendations working closely with key technology partners.
• Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration.
• Translate business requirements into detailed functional specifications taking into account non-functional requirements
• Capture and document the traceability of system requirements through design and development, testing, and deployment; ensure the acceptance criteria demonstrates the changes to systems that will meet stakeholder expectations.
• Execute testing and translate requirements and use cases into test conditions and to validate expected results are achieved for product, performance, user acceptance, and operational acceptance testing.
• Provide support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.
• May provide operational / process-related analysis and support to various extents.
• Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Continuously enhance knowledge of business domains and their products/services.
• May support change management planning and activities, including those that ensure operational readiness.
• Support implementation and post-implementation planning and activities.
• Adhere to the TD code of conduct.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.

Experience and/or Education

Required

• Undergraduate degree or Technical Certificate.
• 3-5 years of experience as a BSA or similar Business Analyst/Systems Analyst role.
• Knowledge of Mainframe and API capabilities, limitations, and best practices. Hands-on experience preferred.
• Proficiency in writing detailed user stories with acceptance criteria, using JIRA with Gherkin language and JQL to track tickets, and creating and maintaining documentation in Confluence.
• Experience working in Agile/Scrum/Kanban environments.
• Proven ability to engage, enable and lead stakeholders to consensus on requirements and related issues/questions.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis for complex issues and propose effective solutions.
• Excellent communication, facilitation, presentation, and documentation skills.
• Ability to work independently and coach and guide team members within area of expertise.

Preferred

• Experience in multi-org, enterprise-level environments.
• Ability to influence stakeholders and drive alignment across technical and business teams.
• Microsoft 365 Copilot/Github Copilot experience.
• Business Analyst Certification.

Key Competencies

• Engineering mindset.
• Customer obsession.
• Analytical thinking & problem-solving.
• Strong documentation and communication.
• Ownership & bias for action.
• Attention to detail.
• Technical curiosity.
• Ability to earn trust and build relationships.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet