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Casual Scheduling Coordinator

Calgary, AB
Full Time
4 days ago
Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / Requirements
Essential Job Functions:
  • create, update, and modify work schedules for Security Guards
  • Maintain scheduling software (WinTEAM) and coordinate any entry completed by anyone within or outside the scheduling department to ensure accuracy
  • Work with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurate
  • Strategically plan schedules to ensure effective use of resources and minimal overtime is acquired
  • Provide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellations
  • Track and report to the Departmental Managers any instances where corrective action has not been successful or needs further investigation
  • Liaise with the Scheduling Manager and/or Client Service Manager(s) to ensure all scheduling requirements are being fulfilled as per client requirement and request
  • Help track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtime
  • Must be available to work day, afternoon, and overnight shifts
  • Must possess a High school Diploma, Post-Secondary education is an asset
  • Knowledge of, or experience in, scheduling or scheduling software is an asset
  • Must have an outgoing, friendly, and extroverted personality
  • Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce
  • Strong computer skills; including Word, Excel, PowerPoint and Outlook
  • Ability to learn quickly and navigate through new software is an asset
  • Able to work effectively and efficiently in a deadline driven environment
  • Strong time management, multitasking, problem solving, and organizational skills
  • Must be detail oriented, team player, self-motivated, and able to take direction
Education Requirements (Any) High School Diploma/GED Additional Information / Benefits We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation Screening Requirements: Criminal Background Check