Join our team
The TELUS Retail Limited (TRL) - Field Adoption & Reinforcement team is a national team that supports and drives the adoption, reinforcement and knowledge of key products & services as well as various customer experience related programs.
Here's the impact you'll make and what we'll accomplish together
Working as an integral part of our greater national team, the Channel Marketing Representative will support the stores and leaders throughout Alberta (AB) & British Columbia (BC), to achieve success in our Future Friendly Home (FFH) initiatives. This Channel Marketing Representative will have a specialized focus in driving performance and confidence in the sale of SmartHome Security products in our corporately owned TELUS Stores.
This position is ideally suited for someone who has a demonstrated track record of positive leadership experience within a team or territory as well as looking to establish skill growth in priority reinforcement, project management and implementation of strategic plans.Here's how
•Program Adoption & Field Support: Qualifications:You're the missing piece of the puzzle
•Developing strong relationships with TELUS Store Representatives, Store Managers and Area Managers to lead and reinforce monthly priorities and objectives
•Conducting analysis to identify opportunities and develop plans for program, products & services support and reinforcement, within the supporting area & region
•Driving front-line knowledge through valuable store visits, observation, store huddles and reinforcement
•Managing and prioritizing time to support a defined area of stores
•Analyze store performance to understand where there are opportunities, and develop a plan to close the gaps
•Implement a successful SmartHome Security Ambassador program to maintain mindshare and top level performance
•Training & Coaching:
•Leveraging strong training and development capabilities to elevate field skills and abilities
•Managing scheduling and deliver training reinforcement to a defined area of stores on TELUS' programs, products & services
•Leveraging subject matter expertise to transfer knowledge to sales reps on programs, products & services
•Delivering and coaching on customer facing programs
•2-3 years of progressive retail sales or customer service experience
•1-2 years of experience formally training and/or disseminating knowledge to adults
•1-2 years of TELUS store management experience
•Understanding of TELUS' current FFH portfolio
•Web environments, social networks, systems, reporting, online media knowledge
•Strong ability to develop relationships that can be leveraged to coach and influence
•Utilize strategic planning to prioritize needs of locations to conduct impactful field visits
•Demonstrated ability to drive performance within a customer-centric retail environment
•Adaptability within a fast-paced, changing work environment
•Excellent time management capabilities
•Excellent verbal and written communication skills
•Demonstrated organization and problem solving skills
•Ability to work independently, take initiative, and be self-directed
•Ability to work with cross functional teams including Go-to-Market (GTM) & Channel - Training
•Competent in the use of Microsoft (MS) Office: Excel, Word, PowerPoint & Google G-Suites: Sheets, Docs, Slides
•Flexible schedule with ability to work around store operational hours
•Ability to travel 80% within BC & AB for extended periods of time
•Access to a car, and a valid driver's licence is required for this role Great-to-haves
•Experience in area or territory management
•Understanding of adult learning principles
•University degree/college diploma Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Sales and Marketing