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TD

Claims Specialist

TD
Location
Calgary, AB
Details
Part Time
7 days ago
Company Overview

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Department Overview
Manage the client relationship and ensure timely resolution of complex claims which may involve litigation and environmental issues within their area of expertise and authority.

Reporting to the Senior Manager, Private Client Advice Claims; the Claims Specialist is responsible for the investigation, evaluation and timely resolution and service of High net worth clients claims. Using expert knowledge to handle complex, high profile claims requiring extra care and attention to resolve. You will be required to meet clients/witnesses etc. to obtain statements and/or negotiate claims on site on behalf of TD Insurance. This role contributes to the legendary customer experience, maintaining high regard for quality and personalized service for a high net worth client segment. You will work collaboratively with internal and external partners to ensure all claims are appropriately managed and resolved, while mitigating risks and escalations and valuing speed and accuracy.

Job Description
Additional accountabilities include but are not limited to the following:
  • Use expert knowledge to handle complex, high risk claims that typically take over a year to resolve.
  • Apply claims management principles and procedures in order to manage claims costs and leakage
  • Identify potential fraudulent claims and handle according to organizational processes/procedures
  • Work with claim management vendors to maintain service standards
  • Act as a subject matter expert in their area of expertise to increase knowledge base within claims
  • Support the timely and accurate completion of business processes and procedures
  • Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
  • Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
  • Actively manage relationships within and across various business lines/ corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
  • Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally


Requirements
  • Excellent verbal and written communication skills
  • Superior client service orientation
  • Ability to work independently while supporting a team environment
  • You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment and possess excellent organizational and time management skills
  • You possess strong typing and computer skills
  • 5-7 years of Insurance Claims experience, with focus being primarily on property claims
  • Experience dealing with more complex and larger loss insurance claims is required
  • Experience in handling liability claims is preferred
  • Experience with and understanding of high net worth market segment is preferred
  • Valid G Driver's License and satisfactory MVR is required for field positions
  • If a successful candidate is identified within Alberta, travel primarily within the Calgary area will be required with flexibility required to travel to other parts of Alberta as needed
  • If a successful candidate is identified within Quebec, travel primarily within the Greater Montreal area will be required with flexibility required to travel to other parts of the province of Qc as needed
  • CIP/FCIP designation is considered an asset
  • If a successful candidate is identified within the province of Quebec, an AMF claims adjusting license is required
  • If a successful candidate is identified within the province of Quebec, proficient bilingualism in English and French are required


Hours
35

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Category
Banking, Finance and Insurance