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Paladin Security
Paladin Security Logo

Client Service Manager- Edmonton (Paladin Security Group Ltd.)

Reference ID: 261699

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Job Location icon
Edmonton, AB
Job Type icon
Full Time
Job Category icon
Law Enforcement and Security


Paladin Security Group is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offering the best employment and career development opportunities in the security industry because we want the very best and brightest people our industry has to offer.

Job Skills / Requirements

This position is responsible for managing a portfolio of clients and all aspects of Paladin business within that portfolio. This includes being the main point of client contact and managing the security team that works within the portfolio. The Client Service Manager will regularly be meeting with clients and security staff to ensure that everyones needs are met.

- Develops and maintains excellent relationships with the clients in the portfolio.
- Works with Human Resources to ensure sufficient resources are available to meet the companys obligations.
-Performs interviews, determines suitability of candidate for site assignment within the portfolio.
-Ensures all staff within his/her portfolio has adequate training based on industry, corporate and client standards.
-Provides motivational and disciplinary discussions with all staff assigned within the portfolio as needed.
-Ensures all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.
- Performs evaluations of staff assigned to sites on an ongoing basis and in accordance with company policies.
- Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio and that all newly-assigned staff demonstrates competence on site.
- Ensures that there are adequate numbers of trained security staff to meet all of Paladins contractual obligations within the portfolio of business.
- Analyzes business margins on a contract by contract basis to ensure the portfolio of business remains profitable. Margins will be reviewed on a monthly basis at a minimum.
- Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to clients so that their security needs are met.
- Communicates appropriate information to Operations and/or the Field Manager as needed to ensure that any outstanding issues are dealt with in a timely fashion.
- Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.
- Remains on-call to act as an after-hours resource for emergencies.
-Ensures Corporate OH&S Policy is understood and followed by all employees in the Portfolio
- Ensures the Human Resources Manager, Scheduling Manager, and the Director of Operations are aware of the number and types of individuals needed at your sites to ensure overtime is kept to a minimum.
- Reports regularly to the Director of Operations on matters of company or client interest or significant events.
- Ensures clients and tenants of the client are aware of and satisfied with the services provided and offered by the company.
- Develops and promotes Paladins business where possible in a professional and positive manner.
- Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date.
- Ensures that all services provided by staff assigned within the portfolio are delivered in accordance with the clients wishes and best interests and in accordance with Paladins Code of Ethics.
- Responds to communications from clients or staff in a timely manner.
-Performs other duties as requested to assist with corporate and/or branch needs.

Education Requirements (All)

High School Diploma / GED

Certification Requirements (All)

Valid Class 5 Drivers License

Additional Information / Benefits

Education and Experience
- Must have a minimum of 2 years experience in a supervisory or managerial capacity, preferably in a Security setting, or a combination of experience and relevant experience and education.
-Valid class 5 driver's license and a vehicle that will be used for work purposes.
- A diploma in Security Management, Criminology or related discipline would be an asset.
- Must have working knowledge or be willing to obtain working knowledge of appropriate legislation and provincial/national standards on building codes, security, and protection of privacy.
-Successful applicants will be willing to join industry professional associations and have a desire to learn through professional certification processes.

-Ability to lead, plan, organize, delegate and problem solve.
-Proven ability to effectively supervise and manage people.
- Computer proficiency in Microsoft Word, Excel, PowerPoint.
- Ability to communicate effectively, both in writing and verbally, including delivering presentations to groups.
- Ability to deal with others effectively.
- Ability to function effectively in a highly dynamic and demanding environment.
- Ability to demonstrate professionalism in all situations.
- Physical ability to perform the duties of the position.

Please submit your application to

We thank all interested however only applicants being considered will be contacted.

Benefits: Medical Insurance, Life Insurance, Dental Insurance

This job reports to the Operations Manager

This is a Full-Time position 1st Shift.

Relocation is not provided and travel is not required

Posted: September 21, 2017
Closes:November 4, 2017