You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
Paladin Security

Client Service Manager Healthcare Security

Red Deer, AB
Full Time
2 days ago

At Paladin Security the difference is in the details. We are committed to taking the time to understand any security challenge our client may face and assist in developing a security program tailored to those needs. Paladin Security Group is the leading security company of choice amongst some of the most respected institutions in the country. We are focused on innovation and dedicated to the growth of our employees while providing industry-leading service to our valued clientele.

With Paladin's recent growth, there is a management opportunity based in Red Deer, Alberta. Reporting to the Director of Healthcare, the Client Service Manager will manage a variety of contracts throughout Red Deer and the surrounding area with a focus on Healthcare Security.

Job Skills / Requirements

Job Function:
  • Develop and maintain strong client relations by identifying and creating strategies to continuously exceed client expectations
  • Responsible for overseeing the execution of the clients and external stakeholders needs and upholding contract obligations
  • Supervise and direct Information Security Analytics and manage contract staff as required
  • Manage projects and other implementation activities for security controls
  • Monitor business margins on a monthly basis to ensure profitability and efficiency
  • Design and conduct periodic tests to ensure compliance with security standards, policies and procedures
  • Maintain Paladin's Occupational Health and Safety program
  • Create, manage and participate in emergency management plans with the security team and direct staff during incident response activities
  • Provide disciplinary action, mentoring, and professional development to all frontline staff

  • Post-secondary education in Business Administration or Security Management, or proven relatable experience
  • Certified Healthcare Protection Administrator or Certified Protection Professional designations through IAHSS/ASIS is an asset
  • Minimum of five years managerial experience with a demonstrated history of progressive management responsibilities
  • Solid understanding of gap analysis and action plans
  • Demonstrates a clear understanding and application of the criminal code and provincial regulations as they relate to security
  • Experience in law enforcement, protective services or security management is an asset
  • Proven ability to build and maintain strong working relationships both internally and externally
  • Demonstrates out of the box and solution orientated thinking
  • Comfortable conducting meetings, presenting, and leading issue-resolution seminars with senior management and clients
  • Demonstrates strong leadership capabilities and has a proven maturity
  • Valid Driver's License

What You Can Expect from Us:
  • An opportunity to join one of Canada's Best Managed Companies
  • A competitive compensation package based on previous experience
  • A company leading in Quality Standards with a 360 Degree Quality Assurance Program for Environmental Standards and Occupational Health and Safety Standards
  • Access to all support systems including our three 24/7 Operations Centers and our National Quality Standards and Support Team
  • Company paid professional development programs
  • A dynamic and challenging opportunity in a performance-based company with limitless opportunity for personal career growth

Education Requirements (Any)
Bachelor's Degree
Post secondary education in law enforcement from a recognized insititution or equivalent experience

Certification Requirements (Any)
Valid Class 5 Drivers License
Standard First Aid, CPR Level C
Valid Security Licence

Additional Information / Benefits

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. This job will require you to travel throuhgout central Alberta.

Application Method: All interested applicants are encouraged to submit a resume and cover letter to Sapphire Husky through the career link at

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Director, Healthcare Security, Alberta

This is a Full-Time position

Number of Openings for this position: 1

Back Apply Now


Apply Now
Law Enforcement and Security