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Client Service Manager I (Territory Account Manager)

Reference ID: OPE01719-18

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Can you effectively position the Return of Investment of technology investments over the phone in small organizations?

At TELUS, we're looking for a talented and competitive Business to Business Sales (Territory Account Manager) that thrives in a quick sales cycle environment.

As part of the Business Client Experience Loyalty, Sales & Support team, you represent the TELUS brand, values & promise, play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must have fun and be really comfortable making a lot of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

We are not your standard (traditional) sales organization. We are passionately curious about our customers' businesses and the drivers that keep owners and executives focused on their key priorities and partner with them on all-important journeys together.

Do you have exceptionally strong people skills? Are you an ambitious, do you enjoy developing relationships? Can you build credibility and rapport quickly? Build trust?

The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives!

You will help businesses achieve their goals (from growth to de-risking) using our services and technology solutions. You will ask every executive you meet "How do you want to use technology to better your business?" This is a greenfield opportunity to build a solution specifically for a client's needs.

You will learn. This is not a role for a techie (we have those opportunities too!). You will gain an understanding of what our technology can do by understanding the importance of our services and solutions to our customers.

You will truly implement positive change to someone's business with a technology solution that makes their life easier and makes a difference to their customers

What YOU Do:

Be at the forefront of a new multi-functional team designed to provide enhanced Sales and Retention support for Midmarket Small business clients; helping to drive revenue growth, improved Likelihood To Recommend and mitigate customer churn. Mastery of customer & relationship management, B2B sales, in addition to communications will be critical to success in this role. Other key areas of focus will include:
    •To sell various product and service solutions to small and medium business customers in accordance with Premium Sales Objective sales practices, guidelines and approaches •Understanding and supporting customer business requirements •Provide updates to senior leadership through regular and/or ad hoc performance reports, resourcing requirements, issues/resolution recommendations •Engender a culture of collaboration and consultative enablement with our business customers •Collaboratively negotiate positive outcomes in multidimensional, multi-stakeholder discussions •Partner with customer, sales and marketing team to ensure order requirements are understood and met resulting in high order quality

    •Analyze customer information, provide recommendations on possible improvements to products and services and offer long-term solutions to retain customers •Use available resources, including save and offer tools to efficiently assess customer's issue and recommend and sell appropriate solutions •Upselling of business products and services to increase feature penetration and improve revenue •Prepare sales quotes, proposals and contracts; deliver customized presentation to clients •Initiate the sales related paperwork to facilitate the provisioning of service •Engage internal resources to research service availability, technical requirements, pricing, products and service alternatives etc •Maintain adequate knowledge of key TELUS solutions •Troubleshoot service issues, determine root causes of problems and finding appropriate resolutions to maintain customers on the TELUS network •Provide timely follow-up to customer issues 100% of the time; putting customers first in all interactions •Record details of each customer interaction and any actions taken •Participate in special projects as needed


What YOU Bring:
    •Experience B2B Sales and Customer Service roles •A related post-secondary education or equivalent experience •Strong knowledge of Telecom and IT technology an asset •A positive, friendly attitude with the willingness and ability to sell •Ability to negotiate with customers to obtain satisfaction for both TELUS & the customer •Comprehensive understanding of end to end provisioning for all varying products and services •Demonstrated ability to make decisions and problem solve based on financial and economic analysis to align with corporate strategic vision •Excellent communication (written and verbal), interpersonal and presentation skills •Comfortable working with all levels of management across the organization

Here's what we have to offer:

In addition to a competitive salary and a generous range of benefits we offer a rewarding work environment and a true spirit of collaboration. This role offers a unique opportunity to those who want to grow, learn and surpass their abilities.

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: April 22, 2019
Closes: June 21, 2019