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Paladin Security
Paladin Security Logo

Client Service Manager (Operations)

Reference ID: 351095

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Paladin Security: Making the World a Safer and Friendlier Place!

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

We are committed to taking the time to understand any security challenge our client may face and assist in developing a security program tailored to those needs. Paladin Security Group is the leading security company of choice amongst some of the most respected institutions in the country. We are focused on innovation and dedicated to the growth of our employees while providing industry-leading service to our valued clientele.

With Paladin's recent growth, there is a management opportunity based in Calgary, Alberta. Reporting to the Director of Operations, the Client Service Manager will manage a variety contracts throughout Calgary and the surrounding area.

Job Skills / Requirements

• Develop and maintain strong client relations by identifying and creating strategies to continuously exceed client expectations
• Primary point of contact for the day-to-day operations for the client's contract
• Responsible for overseeing the execution of the clients and external stakeholders needs and upholding contract obligations
• Must be able to proactively understand and management client and external stakeholders expectations for service needs and delivery
• Ensure a high standard of performance and strong customer service focus from employees
• Monitor business margins on a monthly basis to ensure profitability and efficiency
• Maintain Paladin's Occupational Health and Safety program at facilities
• Provide disciplinary action, mentoring, and professional development to all frontline staff
• Maintain effective communication, information flow, and rapport between all team members


• Post-secondary education in Business Administration or Security Management, or proven relatable experience
• Certified Protection Professional designation through ASIS is an asset
• Minimum of five years supervisory/managerial experience
• Experience in law enforcement or protective services is an asset
• Proven ability to build and maintain strong working relationships both internally and externally
• Comfortable conducting meetings, presenting, and leading issue-resolution seminars with senior management and clients
• Valid Driver's License

What You Can Expect From Us:

• An opportunity to join one of Canada's Best Managed Companies
• A competitive compensation package
• A company leading in Quality Standards with a 360 Degree Quality Assurance Program for Environmental Standards and Occupational Health and Safety Standards
• Access to all support systems including our three 24/7 Operations Centers and our National Quality Standards and Support Team
• Company paid professional development programs
• A dynamic and challenging opportunity in a performance based company with limitless opportunity for personal career growth

Education Requirements (Any)

High School Diploma/GED
Certificate, Diploma or Bachelors Degree in Occupational Health and Safety (or related) field

Additional Information / Benefits

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. This job will require you to travel at least 40% of the time within Calgary and the surrounding area.

Application Method: All interested applicants are encouraged to submit a resume and cover letter to Rachel Paul through the career link at

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

Screening Requirements: Criminal Background Check

This job reports to the Director of Operations

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1

Posted: April 17, 2019
Closes: June 16, 2019