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Community Manager - Crowchild West Market

Reference ID: RBCAA008888680

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What is the opportunity?

As a senior community leader, you are responsible for overall performance of RBC branches within the community. Your community is made up of Crowfoot, Royal Oak, and Cochrane branches. Your priority is to lead your branches and work very closely with RBC partners to deliver exceptional client experience, acquire clients, grow market share, grow our brand, and acquire sustainable growth. You accomplish this through execution of an integrated community plan involving all branches and RBC partners. You are also a key influencer in the community, building RBC presence, expanding network, and sourcing key business opportunities. Your passion in creating success for our clients, employees, and communities is the cornerstone of your success in this opportunity.

What will you do?
  • Lead direct reports and collaborate with dedicated RBC partners to capture market opportunities and deliver strong business performance
  • Manage one branch directly and other branches in the community indirectly, and build leadership capabilities of direct reports
  • Strategize and execute a community plan leveraging all roles and channels in community
  • Drive growth and retention activities within the community, inside and outside the branch, to acquire clients and increase market share
  • Deliver an exceptional client experience where advice and digital capability is the compelling value proposition
  • Be a connector and leader within RBC and the community
  • Attract and accelerate development of talent in collaboration with RBC partners
  • Understand and manage strategic, reputational, operational, credit and regulatory compliance risk

  • What do you need to succeed?

  • Minimum 3 years Sales Leadership experience and minimum 5 years Financial Services experience
  • Demonstrated ability to prioritize for impact, deliver outstanding results through collaboration and strong partnerships
  • Experience in capitalizing on emerging trends and proactively defending against competition
  • Ability to lead a diverse workforce including sourcing, developing and promoting talent; as well as managing remotely
  • Completion of an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date

  • Nice-to-have
  • Experience in two or more lines of business (i.e. Branch, Financial Planning, Small Business, etc.)
  • Leadership experience in community involvement (i.e. directorship, committees)

  • What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • This role offers the unique opportunity to continue to build your leadership capability and lead a dynamic, collaborative, progressive, high-performing and diverse team to make a difference in a community and be a leader in the local financial services sector
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
  • Leaders who support your development through coaching and managing opportunities

  • *LI-JB1

    About RBC
    Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit .

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    Inclusion and Equal Opportunity Employment
    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


    City: Calgary
    Address: 75 Crowfoot Way NW
    Work Hours/Week: 37.5, flexibility required
    Work Environment: Branch
    Employment Type: Permanent
    Career Level: People Manager
    Pay Type: Salaried
    Required Travel (%): 0-25
    Exempt/Non-Exempt: N/A
    People Manager: Yes
    Application Deadline: 04/21/2019
    Req ID: 186435

    Ad Code(s):

    Posted: April 16, 2019
    Closes: June 15, 2019