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Community Manager (Retirement Living)

Reference ID: 103699

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  • Use your operations and people management experience to help people live their best life 
  • Pivotal leadership role with a leading Canadian provider of quality seniors living communities
  • Competitive remuneration package, great benefits, and exceptional care-based culture  

About Golden Life

At Golden Life, we believe that everyone should enjoy life to the fullest. That's real living. As a leading provider of seniors living communities, our goal is to support seniors of all ages and abilities to maximize their physical, social and emotional independence through the provision of innovative buildings, impeccable hospitality services, and compassionate personal care. Our 12 villages in British Columbia and Alberta offer life leases, independent living, assisted living, and residential care programs. 

About the Opportunity

Golden Life has an exciting opportunity for a Community Manager to oversee the day-to-day operations of Joseph Creek Village n Cranbrook, BC.

Whether your background is in business, hospitality or healthcare, if you have demonstrated leadership experience and a genuine passion for helping people live their best life, this could be a great career opportunity for you. 

In this full-time role, you will report to the Regional Manager and COO and oversee the delivery of housing and hospitality services, as well as the coordination of assisted personal care services. Specifically, you will provide leadership and support to the Lifestyle Coordinator and Kitchen Manager, and act as an approachable resource for all staff. 

Key areas of responsibility include: 

  • Guide and monitor the development, implementation, and evaluation of service/care plans within each functional area
  • Coordinate service delivery overlaps to create seamless efficiencies that enhance service delivery
  • Ensure service delivery meets the changing needs of the resident population and that quality standards and objectives are met
  • Administer and monitor the operating budget allocation and make appropriate adjustments to ensure targets are achieved
  • Lead, mentor and develop employees to maximize productivity, job satisfaction, and client services
  • Provide leadership and direction to the care/service team by fostering and promoting new initiatives
  • Engage with the local community to promote the village, attract new tenants and encourage opportunities for interaction and collaboration 
  • Respond to all staff, resident, and family issues in a timely manner

The Ideal Candidate

For this role, we are seeking a team player with a participatory leadership style who has previous experience in retirement living, healthcare or hospitality management.

Your strong interpersonal and relationship-building skills will serve you well in this role as you partner with a wide variety of stakeholders (internal staff, residents, families, physicians, licensing authorities and community members) to address concerns, resolve conflict and improve operational efficiencies.

As a caring, compassionate, and approachable individual, you will have exceptional communication abilities and a strong customer service orientation. A relevant post-secondary education is considered a strong asset, as is previous experience in retirement living, healthcare or hospitality management. Ideally, you will also demonstrate working knowledge of the issues and requirements related to long-term care, including compliance with legal and regulatory requirements. 

Previous experience leading a team of people is essential for success in this role, as is previous experience in managing budgets and prioritizing multiple projects and deadlines. Due to the nature of this role, a physician’s waiver, TB screen, immunization record, and acceptable criminal record check is also required.   

Why Golden Life? 

At Golden Life, not only will you be joining a genuine, caring and collaborative team, you'll also be rewarded with a competitive remuneration package that is commensurate with your skills and experience. The successful candidate will also receive: 

  • Performance-based bonus
  • Extended medical and dental benefits 
  • Flexible vacation policy 
  • Opportunity for professional development 

If you think you've got the skills to take on this rewarding and challenging role, apply to join the Golden Life team today! For full details and to apply, please visit

Posted: October 29, 2018
Closes: December 28, 2018
Email Address:
Company Info
11-50 employees
Staffing, Recruiting, HR Outsourcing

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