Computer Install Technicians

About Us 

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.  

Position Overview 

Microserve is looking for Computer Install Technicians to join our team in Calgary, AB. The Computer Install Technician is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, laptops, printers and peripherals. This position may require travel and presence on client sites such as healthcare, government, and educational institutions. 

Responsibilities: 

• Software and network configuration and troubleshooting 

• On-site discoveries of end-user equipment 

• Printer/peripheral installation 

• Diagnose, repair, and upgrade PC software and equipment 

• Image workstation for new deployments 

• Provide solutions to client / customer based on their needs 

• Record-keeping and asset management 

• Support other departments as necessary, depending on workload 

• Delivering computer and/or printer orientation 

• Other duties as required 

Qualifications and Education Requirements: 

• Ability to establish and maintain positive customer service 

• 1 year of experience in an enterprise/business IT environment 

• Knowledge of desktop hardware, preferably from an enterprise or business environment 

• Knowledge of software installation and troubleshooting in a Windows environment 

• Experience in PC assembly or repair 

• CompTIA A+ Certification (or similar) is considered an asset 

• Vendor-specific hardware certification desired 

• Presentation and training skills are an asset 

Position Requirements: 

Successful applicants must be: 

• Able to lift 50+ lbs. 

• Driver’s license and access to own vehicle is needed as some travel to client site is required 

• Good to have: Be able to drive a small, cube van  

• Compliant with all client health and safety requirements, inclusive of required vaccinations  

• Able to pass the criminal record check as required by our client(s)