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Condition Monitoring Analyst (Core)

Reference ID: R-2018-5954

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Posting End Date: Jan 30, 2019

Number of Opening: 1

Worker Type: Permanent

Position Overview: Reporting directly to the Senior Condition Monitoring Analyst, the successful candidate will be responsible to support the strategic direction of the organization, integrity, teamwork, quality and urgency in the performance of one's functions and responsibilities to ensure the goals of customer satisfaction, market dominance and profitability are achieved.

The purpose of the Condition Monitoring Analyst is to support the customer by maximizing product availability, productivity, decrease cost per operating hour, and assist in the sales effort by differentiating our product support offering to our customers.

The objective of the Condition Monitoring Analyst is to take a proactive approach with the customer to servicing their machines - intervene before more severe problems occur by aggregating, correlating and creating Finning (Canada) customer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty and repair costs. These recommendations will improve customer loyalty, increase Finning (Canada) market share, and grow parts and service sales, while reducing the customer's equipment lifecycle costs through equipment management efficiency.
5 Elements of Condition Monitoring:
1.\tEquipment Fluid Analysis
2.\tEquipment Inspections
3.\tElectronic Data
4.\tRepair History
5.\tSite Conditions

Job Description:

Major Job Functions:
  • Aggregate and correlate the five elements of condition monitoring, where all are available
  • Maintains working knowledge for each of the condition monitoring five elements
  • Provides equipment recommendations to Finning EMSolutions customers and Finning Key stake holders
  • Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs
  • Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources
  • Provides information for equipment management lead tracking and resolution
  • Prepares standard reports of recommendations for customers and their Caterpillar dealers on a monthly basis
  • Facilitates ongoing meetings with customers and key Finning stakeholders
  • Communicates verbal recommendations as required to customer and key Finning stakeholders
  • Builds collaborative relationships & acts as a consultant with customers, and key Finning stakeholders
  • Improve Customer Equipment Up Time, improving customer equipment lifecycle costs and customer satisfaction
  • Monitor customer equipment and send recommendations to customers and Finning stakeholders
  • Grow and measure the Incremental part sales & POPS - C

Specific Skills & Knowledge:
  • The self-motivated individual will possess a mechanical aptitude coupled with troubleshooting ability
  • Dedication to customer service, as well as excellent time management and independent problem solving skills will also be key to this role
  • Ability to effectively communicate in both written and verbal form
  • Proficient in Excel, Word, other commonly use software
  • Proficient in English, grammar, spelling, punctuation and math skills
  • Ability to develop and maintain good working relationships with all co-workers, customers and the general public. Use good judgment in recognizing scope of authority
  • Strong Analytical Skills (problem solving)
  • Must be willing to learn about products sold and services and other departmental functions and procedures
  • Excellent phone and customer skills
  • Professional attitude and appearance consistent with position and responsibilities
  • Self-motivated and detail oriented; work with minimum supervision
  • Knowledge of machine application and the potential for affecting product health coupled with a good understanding of the relationship between product health and commercial impact will be considered assets
  • Working knowledge of engines, power train, hydraulic systems, Product Link, VIMS, inspection process, equipment lifecycle planning, Fluid Analysis Services, and the Service Information System is desired
  • Good understanding of construction equipment, including the overall operation, design and functionality
  • Proficient in the use of basic computer software programs such as Word, Excel, Access and Outlook. Product knowledge of CAT parts, components, equipment and services offered by Finning Canada and competitors desired
  • Must have basic mechanical knowledge to understand repair procedures and processes, mechanical, electrical, electronic and hydraulic systems
  • Knowledge of standard office practices, procedures and equipment

Education & Experience:
  • HD technician, trade school diploma or Engineering Technology
  • Minimum of two (2) years' experience in service and/or administration in related field or equivalent technical background
  • Service experience at Finning or another Caterpillar dealer preferred

  • Working schedule is Sunday to Thursday and may be subject to change

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Posted: February 14, 2019
Closes: April 15, 2019
Email Address:
Company Info
10,000+ employees
Transportation and Warehousing

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About Finning

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. We sell, rent and provide parts and service for equipment and engines to customers in various ...