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CRM Systems Lead

Reference ID: R-2019-507

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Company: Finning Canada

Posting End Date:

Number of Opening: 1

Worker Type: Permanent

Position Overview: SUMMARY:The CRM Systems Lead is expected to be an expert in the CRM system and related process. The CRM lead will drive the adoption of the tool throughout the organization and will ensure users maximize the value of the tool. The lead role is also responsible for providing 1st line support and training for users of our Saleslink CRM system.

Job Description:

Major Job Functions:
  • Develop a high level of Saleslink system expertise in addition to CRM and Sales Funnel management processes
  • Provide advice and training to users to ensure all Finning employees have the skills, tools and knowledge to maximi z e the full potential of the Saleslink system
  • Provide 1st line support to users of the saleslink system
  • Onboard new employees and groups onto CRM, ensuring successful adoption especially by sales personnel
  • Identify high priority issues and escalate to appropriate IT support team members
  • Lead the testing of new CRM functionality
  • Participate as an active member of the team with regards to solution development a nd workarounds for new uses of the saleslink system
  • U pdate users and change permissions within the CRM system
  • Create and edit CRM forms and workflows as allowed by the administrative functions
  • Deliver CRM refresher training on an as needed basis
  • P articipate in the identification and specification of larger changes an d enhancements (including integration with other tools), maintaining a prioritized product backlog
  • Participate in the delivery of changes (design and testing) within the development environment in collaboration with business analysts and IT developers

Specific Skills & Knowledge:
  • Strong project management skills, specifically organizational, time management and prioritization skills
  • Excellent analytical and problem solving skills
  • Concise and clear written and verbal communication and interpersonal skills
  • Ability to effectively communicate technical and system information in end user language and business requirements documentation skills
  • Proven customer service skills and able to adapt to a variety of people with differing priorities and at all levels of the organization
  • Strong communicator with demonstrated confidence
  • Ability to lead, coach and motivate others
  • Ability to apply use of CRM software to analyze and measure performance utilizing business analytics tools
  • Knowledgeable of sales, business and marketing processes and procedures, especially in a heavy equipment dealership environment
  • Knowledge of systems data interface and data integrity, Finning's information technology infrastructure and architecture and knowledgeable of report building

Education & Experience:
  • Business or industry experience is required as t his job requires a blend of keen technical skills , business acumen and customer service
  • Post-secondary education in Business, Business Administration, Information Technology, Marketing or a related field
  • Three to five years of experience working with a CRM solution system as a super user, business analyst or supervisor
  • Software and/or process implementation experience preferred
  • Experience with process design/reengineering
  • Proven ability to plan, research, analyze and interpret results

  • Some travel will be require, 10% of work days

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Posted: April 20, 2019
Closes: June 19, 2019