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Telus Logo

Customer Help Representative - Regular/Part-time (Calgary)

Reference ID: ROL03770-19

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Do YOU share OUR real passion for:
    •Advocating for our customers' needs and building a personalized experience •Sincerely displaying humanity in every customer interaction •Being an exceptional communicator: listen, transparent and clear •Getting things done by using each other's unique talents •Actively adapting to meet the changing needs of our customers

At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honor our employees with an excellent compensation package including benefits, and a starting wage of $21.55 per hour plus sales incentives. You can also take advantage of our campus setting complete with paid training programs, state-of the-art equipment, e-Lofts, cyber cafes and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training, and Information Technology (IT) support.

Key Responsibilities:

Working in an established world-class contact center in Calgary, Alberta (AB), that offers excellence in post-sales support for TELUS products and services, you will provide world-class technical and non-technical support in a call center environment to our customers. You will also interpret customer requirements and communicate solutions, while ensuring excellent customer service by communication with the internal team, and/or ensure and appropriately transfer to the responsible department when required.

Note: Not suitable for students.

The Customer Help Representative call center operates 7 days a week. Shifts are scheduled based on a set rotation and posted 5 weeks in advance. Currently the hours of operation are:
    •7:30 AM to 9:15 PM, Monday to Friday, latest shift ends at 9:15 PM •8:00 AM to 8:15 PM, Saturday, latest shift ends at 8:15 PM •8:00 AM to 8:15 PM, weekends & holidays, latest shift ends at 8:15 PM

Please note: This is a regular, part-time position with the potential to be scheduled full time hours. Full time availability: 37.5 hours per week, is required.

Our next scheduled class will be March 2019.

There is 8 weeks, full-time paid training for which you must be available to attend.


Required Skills, Abilities, and Attributes:
    •Experience working in a customer service environment: retail, call center, IT support •Excellent communication skills •Positive, friendly attitude •Understanding and/or experience in the sales process •Ability and aptitude to learn new processes and systems •Ability to work independently with a minimum of supervision in a fast-paced environment •Ability to multi-task •Ability to analyze data, utilize problem-solving skills, and recommend solutions

    •Post-secondary education in a technical or operating systems support role •Working knowledge of the Internet, Internet technologies, and e-mail, as well as Windows and other operating systems •Familiarity with trouble reporting systems •Familiarity with voice and data/Internet Protocol (IP) products and services •Aptitude for recognizing and creating sales leads

The career you've been waiting for is here! If you have a passion for growth, believe in spirited teamwork, and have the courage to innovate, then it's time you join our team.

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: February 17, 2019
Closes: April 18, 2019
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...