Customer Service Representative

• Be the go-to point of contact for customers, ensuring every order is fulfilled smoothly from start to finish
• Earn a competitive base salary of $50,000 to $55,000, plus health and dental coverage, vacation time, and more
• Grow your career with a fast-growing company that invests in your success and values a strong sense of team culture

Direct Plus Food Group is a fast-growing sales, merchandising and distribution company representing many fine brands on the retail market. Our product offering is carefully selected and continually maintained. We believe in providing our customers with the highest quality products made by trusted brands, including Grimm’s Fine Foods, McSweeney’s Premium Jerky and Meat Snacks, Audrey’s Patisserie and Saporé Foods.

At Direct Plus Food Group, our success is thanks to the hard-working people who make up our team. We're proud of the happy and healthy work environment we've provided for our employees to thrive within. Our strong culture is the steady force that connects us and keeps us focused on providing Canadians with consistent and high-quality products to enjoy.

For more information about Direct Plus Food Group, please visit directplus.ca

Direct Plus Food Group is looking for a full-time Customer Service Representative based in Calgary, AB, working full-time from our office.

Reporting to the Customer Service Manager, you will play a pivotal role in ensuring a positive, seamless customer experience from start to finish of every transaction.

In this position, you will be primarily responsible for serving as the main point of contact for customers, managing order processing and inventory for chain accounts, and working closely with internal departments to ensure orders are fulfilled accurately and on time.

More specifically, your responsibilities include but are not limited to:

• Serving as the primary point of contact for customers regarding order status, product availability, and delivery schedules
• Responding promptly and professionally to customer inquiries and concerns
• Entering orders accurately and monitoring their receipt, including booking and confirming appointments
• Preparing and processing credit notes and invoices
• Working with sales, procurement, warehousing, and shipping to ensure orders are fulfilled and shipped on time, resolving any discrepancies along the way
• Managing and monitoring inventory for chain accounts, and connecting corporate chains with buyers
• Maintaining sales order master files, customer lists, and purchase order receipts
• Providing reception coverage and general office support, including filing and scanning paperwork
• Other duties as requested by the management team

To qualify, you will need a High School Diploma and ideally bring 1-2 years of experience in customer service, with a background in the food and beverage industry being a strong asset. Data entry accuracy, along with excellent written and oral English communication skills, will also be essential.

Additionally, the following skills and background will be highly valued:

• Familiarity with big chain retail accounts
• Analytical and problem-solving skills
• Ability to meet tight deadlines
• Strong work ethic and positive team attitude
• Proficiency with tools such as MS Office and Sage X3

As our ideal candidate, you will possess a customer-centric mindset, strong attention to detail, and the ability to work well under pressure while proactively seeking support when needed, as well as reliable attendance and a strong sense of teamwork that will make you a perfect culture fit.

This is an opportunity to be the friendly, reliable voice behind every customer's experience, playing a key role in keeping operations running smoothly from the first point of contact through to delivery.

In exchange for your hard work and dedication, you’ll receive a competitive base salary of $50,000 to $55,000. You’ll also enjoy a wide range of benefits, including:

• Health and Dental Coverage
• Casual dress
• 3 weeks of vacation
• Flexible work schedule based on business needs
• Employee Assistance Program
• RRSP matching
• Huge opportunities to grow and build your career, and we'll work with you to ensure you are achieving this
• Company Social Events

Are you ready to bring your customer service skills to a company that's invested in your success? Apply to join Direct Plus Food Group today!