JOB DESCRIPTION: Customer Service Representative
At Shoppers Home Health Care we are the leading provider of everyday living solutions, helping Canadians enjoy an independent, active and healthy lifestyle. We provide a wide range of everyday living products and services for inside and outside the home through trusted, caring experts to meet your family's changing health needs.
Our CORE values - Care, Ownership, Respect and Excellence - guide all of our decision making, and best come to life when people are authentic, make connections, and build trust. If these values ring true for you in your life and how you work with others, if you have a passion for customer service and know the importance of the little things that make service great, we want to hear from you.
As Canada's leader in the retail health industry, we can offer you more than just another retail job.
•Access to broad career opportunities as part of the Loblaw / Shoppers Drug Mart family •Competitive salary and benefits •The intrinsic reward of making a real difference in the lives of our customers •An attractive retail schedule Job DescriptionJob Overview:
The Customer Service Representative provides pro-active, friendly and professional service to all customers that enter our Shoppers Home Health Care stores. They focus on delivering service that exceeds our customer's expectations, and ensures that all customers leave with everything they require to support their health needs.Responsibilities:
•Provides excellent customer service through asking open ended questions to determine the customer needs. •Demonstrates our CORE values in every interaction with customers and team members; Care, Ownership, Respect, Excellence. •Provides compression and other fittings - stocking, braces, custom fittings •Answers customer inquiries regarding products, policies, etc. •Resolves customer complaints according to established guidelines •Performs stock counts as assigned •Receives incoming orders •Complete all sales related paperwork •Controls cash, cheques, etc. in accordance with the cash handling policy •Complies with all store policies and procedures •Complies with all health and safety regulations •Demonstrates a professional image, including clean and complete uniform with name badge •Perform other duties as required
•Superior interpersonal and listening skills - pleasant, approachable, and patient •Effective verbal and written communication skills •Commitment to providing superior customer service •Punctual and reliable •Previous retail experience an asset •Previous experience in the Healthcare industry an asset •High School Diploma
WORK HOURS: Flexible hours including some evenings and weekends
ADDITIONAL POSITION DETAILS:
Accommodation is available upon request for applicants and employees with disabilities.
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