Customer Service representatives
Posted Yesterday
Job Details
Category
Location
Salary
25 to 32 per hour (plus commission)
Job Description
Company: Long View Systems
Location: Remote
Long View Systems is a leading Canadian-owned IT consulting and technology solutions company headquartered in Calgary, Alberta. Founded in 1999, the company provides advanced IT services such as cloud computing, cybersecurity, infrastructure management, and digital transformation solutions to businesses across North America.
Long View helps organizations modernize their technology environments, improve productivity, and strengthen security through services like managed IT support, networking, collaboration tools, and enterprise cloud solutions. The company partners with global technology leaders such as Microsoft and Cisco to deliver innovative technology services.
With more than 1,000 employees and offices across Canada and the United States, Long View is recognized for its people-focused culture and commitment to delivering exceptional customer experiences.
Job SummaryAs a Work-From-Home Customer Service Representative, you will provide professional support to clients using Long View’s IT services and technology solutions. You will handle customer inquiries, resolve issues, and ensure that clients receive timely assistance while maintaining high customer satisfaction.
Key Responsibilities-
Respond to customer inquiries through phone, email, and chat support.
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Assist clients with questions related to IT services, software support, and account information.
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Troubleshoot basic technical issues or escalate cases to the appropriate technical team.
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Document customer interactions accurately in the company CRM system.
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Maintain a high level of professionalism and customer satisfaction.
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Collaborate with internal teams to ensure quick problem resolution.
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Provide clear guidance and support to customers using Long View technology services.
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Strong communication and problem-solving skills
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Excellent customer service experience
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Ability to work independently in a remote environment
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Basic computer and troubleshooting knowledge
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Experience using CRM systems or help desk platforms
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Ability to manage multiple customer inquiries efficiently
Working with Long View Systems provides employees with a supportive and people-focused work environment. Benefits may include:
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Competitive salary and performance incentives
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Remote work flexibility
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Health, dental, and wellness benefits
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Retirement planning support
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Career development programs and training opportunities
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Leadership development programs
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Inclusive workplace culture and employee resource groups
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Opportunities for career growth within the company
Application closing date is 2026-05-15
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