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Customer Solutions Architect - Business Solutions West and Customer Relationship & Solutions Management

Reference ID: SAL03578-18

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Job Location icon
Edmonton, AB
Job Type icon
Full Time
Job Category icon
Sales and Marketing

What YOU Do:

The Customer Solutions Architect (CSA) is a technical sales/architect role which requires a mixture of business, consulting ability, technical and sales skills. You will develop and maintain proven and trusted customer relationships at all levels in your assigned territory. As a strategic thinker and technology influencer, you will create roadmaps and technical plans to advance the strategic goals of your clients, driving business value via the recommendation of TELUS products and services. You will lead the architecture development of innovative solutions, across all TELUS capabilities in:
    •Network Solutions •Security solutions •Unified Communications and Contact Centre •Private/Public and hybrid clouds •Internet of Things and Mobile solutions •Cloud based solutions •Emerging technologies such as "3rd Platform" solutions

Business Unit Spotlight:

Business Solutions West (BSW) and Customer Relationship & Solutions Management (CRSM) Team

Business Solutions West (BSW) and Customer Relationship & Solutions Management (CRSM) provides end-to-end sales, marketing and post-sales business customer support from British Columbia and Alberta.

Our Business Solutions West Sales team is dedicated to supporting business customers in Western Canada. We help connect our customers with industry-leading technology solutions to create opportunities and solve business challenges across both public and private sectors and across various segments.

Our Business Solutions West Marketing team leads product marketing for most of our wireline business solutions, strategic alliances and support for sales tools and analytics. The team also oversees regional customer marketing.

The Business Solutions West Customer Relationship Solutions Management team provides customer solutions architecture, deal pursuit, solutions delivery, customer care, and operations support for TELUS business customers across all segments.

Our future friendly story:


What YOU Bring:
    •Customers-First passion and excellence in customer relationship development •Enterprise and Systems Architecture fundamentals •Experience in leading the architecture of solutions across multiple technologies •Experience in leading and facilitating: workshops, whiteboard discussions, technology roadmaps, and consulting conversations with customers •Proven track record in effectively working and leveraging resources cross-functionally in an organization to lead an initiative or technical solution •Technical understanding across multiple solution portfolios such as: Telecommunications, Mobility, Unified Communications, Security, Cloud and IT Hosting Solutions •Ability to formulate solutions in a complex technology and business environment •Excellent interpersonal and relationship skills; be seen as a peer and advisor to executive-level clients leading them to embrace TELUS solutions as strategic to their business •Excellent oral, written, and presentation communication skills •Ability to discuss customer solution benefits from both a technical and financial perspective •Demonstrated competency to develop competitive value-add solutions through creativity and innovation •Post-secondary degree or technical diploma in Computer Science/Engineering or equivalent •One or more industry-recognized certifications (e.g. TOGAF etc.) will be definite assets •Sales training/account planning is a definite asset

What YOU Get:

Every day, we connect Canadians and our communities to the people and information that matters most to them. Help us build and strengthen those connections.

It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

We give where we live and are making a big difference in communities' right across the country. How big? Since 2000, we have given over $440 million and 6.8 million hours of our time to charities and non-profits in Canada.

You can come to work in one of our environmentally-sustainable, technologically-advanced office; you can meet customers in our next generation, connected retail stores; or, in many cases, you can work from home.

Our rewards package includes: profit sharing bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a DC Pension, flexible work styles, and more!

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: May 20, 2018
Closes: July 19, 2018
Email Address:
Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...