Join our team
The Customer Relationship & Solutions Management team is seeking a Customer Systems Engineering Specialist to join a dynamic pre-sales engineering team, supporting both mid-market and enterprise customers.Here's the impact you'll make and what we'll accomplish together
The successful candidate will have a passion for information security with demonstrated experience in technical solution consulting.Here's how
The Customer Systems Engineering Specialist will interface with the sales organization to perform business needs assessment, product demonstrations, whiteboard discussion, opportunity qualification, and solution design and proposal development.Business Unit Spotlight:TELUS Business Solutions (TBS) & Customer Relationship & Solutions Management (CRSM)
TBS and CRSM provides end-to-end sales, marketing, and post-sales business customer support from British Columbia (BC) and Alberta (AB).
Our Sales team is dedicated to supporting business customers in Western Canada. We help connect our customers with industry-leading technology solutions to create opportunities and solve business challenges across both public and private sectors and across various segments.
Our Marketing team leads product marketing for most of our wireline business solutions, strategic alliances and support for sales tools, and analytics. The team also oversees regional customer marketing.
The CRSM team provides customer solutions architecture, deal pursuit, solutions delivery, customer care, and operations support for TELUS business customers across all segments.Qualifications:You're the missing piece of the puzzle
•Strong cross-domain information security knowledge including Governance, Risk Management and Compliance (GRC), security policy, and security infrastructure solutions with specialization in at least 2 security domains
•Strong knowledge of technical security controls and trends in the industry including varied delivery models on premise, hosted, and cloud
•Solid understanding of, and experience with, enterprise scale integrated Information Technology (IT) security solutions such as those involving: multi-site implementation, local area network (LAN)/wide area network (WAN)/security interoperability, dynamic routing protocols, and failover and high availability systems
•Network security infrastructure including firewall, VPN, network IPS, Web proxy, e-mail, DLP, AAA, wireless, and design and architecture
•Data and endpoint security including AV, HIPS, firewall, encryption and DLP, concepts, and design and architecture
•Security analytics and reporting solutions including log management, security information and event management (SIEM), and threat intelligence
•Ability to uncover and understand business requirements through a consultative process
•Ability to navigate ambiguity, clearly communicate risks, anticipate challenges, seek clarification, and set clear expectations with customers and internal stakeholders
•Excellent technical writing, design consultation and presentation skills
•Ability to articulate both business and technical value of information security solutions
•Ability to work with limited supervision in a competitive environment
•Post-secondary degree or technical diploma in Engineering or Computer Science
•Possess 2 or more security vendor certifications such as Cisco, Palo Alto Networks, Meraki, HP, Intel Security, Juniper, and/or Check Point
•Industry recognized certifications such as Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), and/or Certified in Risk and Information Systems Control (CRISC) from Information Systems Audit and Control Association (ISACA), Certified Information Systems Security Professional (CISSP), Global Information Assurance Certification (GIAC) from SANS Institute, and/or Certificate of Cloud Security Knowledge (CCSK) from Cloud Security Alliance (CSA) What WE Give YOU Back:
Every day, we connect Canadians and our communities to the people and information that matters most to them. Help us build and strengthen those connections.
It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.
We give where we live and are making a big difference in communities' right across the country. How big? Since 2000, we have given over $440 million and 6.8 million hours of our time to charities and non-profits in Canada.
You can come to work in one of our environmentally-sustainable, technologically-advanced office; you can meet customers in our next generation, connected retail stores, or, in many cases, you can work from home.
Our rewards package includes: profit sharing bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a Defined Contribution (DC) Pension, flexible work styles, and more!
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.