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Rogers Communications Canada Inc.

Data Centre Technician

Edmonton, AB
Full Time
A month ago
Data Centre Technician

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada's largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

The Data Centre Technician (DCT) is the initial point of contact at the facility and is responsible for ensuring the data centre and building are maintained in a professional and secure manner. Ensuring positive experiences for customers as they enter, exit, and work at the data centre is also a primary responsibility. The DCT will be the first responder and primary point of contact for incidentsin thedata centre. This position reports to the Data Centre Manager


Edmonton has 2 Data Centres. During the work week, the employee in this position may be requested to work out of either of the 2 Data Centres.

Reliability Level Security Clearance:

Reliability Level Security Clearance is required for Rogers to be awarded government and private sector Colocation and Managed Services contracts which involve protected and classified information. As such, depending on your location, you may be required to obtain Reliability Level Security Clearance post hire which will require you to be fingerprinted. Additionally, you will may be requested to provide 5 years of criminal background checks from your country of residence for the last five years. This is a condition of employment in some Data Centre locations and if unable to obtain Reliability Level Security Clearance where required, may result in termination of employment.

Duties and Accountabilities:
  • Security - Ensuring the property is secure for tenants and clients, management of access cards, surveillance monitoring, investigation of problem situations.
  • Daily Operations - Receiving duties, site inspection/walk-throughs, and timely reporting of incidents outside of normal operating policy.
  • Network - Ability to follow network jargon and knowledge of cross connects installation and troubleshooting.
  • Emergency Operations - Primary point of contact/communications for staff, management, and emergency responders during a site incident.
  • Administration - Shift change communications, documentation/reporting, maintaining a tidy work environment etc.
  • Customer Service - Meet or exceed established Service Desk and/or individual goals of customer satisfaction.
  • Continuous Improvement - Identify and report to the Data Centre Manager any situation or concerns that would improve quality or mitigate risk.

  • Excellent English language verbal and written communication skills.
  • High School graduate with some Post-Secondary education preferred.
  • Technical Traning by a recognized institution. Network, IT systems can apply as technical knowledge.
  • Strong working knowledge of Microsoft Office.

Customer service experience:
  • Ability to work shifts that include: morning, afternoon, evening, and/or overnight on weekdays and weekends. Holidays as well.
  • Strong ability to build rapport with co-workers and clients.
  • Ability to work calmly in high pressure situations.
  • Must be able to provide a clear background check and credit check as well as obtain Reliability Level Security Clearance.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 17204 114 Avenue (198), Edmonton, AB
Travel Requirements: Up to 25%
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 275704

Together, we'll make more possible, and these six shared values guide and define our work:
  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what's right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment

  • What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

    Posting Notes: Corporate

    Edmonton, AB, CA

    Being a Rogers team member comes with some great perks & benefits including:
    • Health & well-being benefits
    • Donation matching
    • Paid time off for volunteering
    • Wealth Accumulation including: Pension plan & Employee stock options
    • Generous employee discounts
    • Leadership development, Mentorship, and Coaching programs

    *available for full-time and part-time permanent employees, some restrictions apply

    Looking for career guidance and inspiration?

    Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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