TELUS is a great place to work. You can see it in our team members. The diversity of the TELUS team and ourunique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative internet, voice, data and wireless products and solutions we offer. Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.
Join our team and make your future friendly too!Overview and Responsibilities:
As a member of our Network Support & Operations team, you will be working as part of a team in the scheduling and dispatching of Central Office Maintenance Technicians nationwide. You will be responsible for the timely dispatch of repairs & orders through efficient utilization of internal and external resources. In addition, you will provide continuous support to Network Technicians, Field managers, Event Managers and various other upstream teams.Please note: this is a temporary one year mat leave coverage role What's in it for you?
In addition to a competitive hourly rate of $18.57, you will be entitled to many of the attractive benefits that accompany TELUS team membership.
Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs.Qualifications:Required Knowledge:
•Working knowledge of Personal Computer business software and/or corporate systems
•Knowledge in Microsoft Word, Excel and Outlook Required Skills & Abilities:
•Good judgment in discerning priority and non-priority issues making decisions based on logical assumptions and factual information
•Ability to investigate and resolve issues through the use of sound judgment
•Ability to effectively compile information, analyze data and make sound judgments
•Maintain a high degree of accuracy and attention to detail
•Must possess keyboarding skills
•Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
•Must possess Personal Computer navigational skills
•Demonstrated professional oral and written communications skills
•Fluent in English
•Self-motivated, work well with minimal or no direct supervision
•Ability to effectively handle both favourable and unfavourable customer interactions
•Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
•Ability to work effectively in a team environment and collaboratively with other departments
•Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
•Demonstrated ability in planning and organizing to meet scheduled deadlines
•Commit to continuous learning; demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
•Must meet applicable pre-employment testing and training requirements Additional Desired Skills & Abilities:
•Working knowledge of service order provisioning, repair workflow and related systems is an asset
•Course work in the telecommunication field/call center environment would be an asset
•Successful experience in a customer service and/or call centre environment
•Bilingual in French would be an asset Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.