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Design Specialist II

Calgary, AB
Full Time
4 days ago

Are you ready to use your engineering, critical thinking, strong interpersonal skills and strategic acumen to drive exceptional experiences for TELUS customers, potential customers, and customer facing team members?

Join our team

The Business & Customer Network Implementation (BCNI) team is at the forefront of driving strategies to optimize and maximize TELUS fibre deployments to Residential and Commercial developments. The goal is to ensure every Business and Residential site is capable of subscribing to the very best that TELUS has to offer. This is an excellent opportunity to be a part of a mission to deliver speed and capacity for generations to come.

Here's the impact you'll make and what we'll accomplish together

We are seeking a passionate Design Specialist II to execute on a variety of projects. You will be working with our EF&I Partners in collaboration with internal teams (Planning, Project Management, Construction & Sales) to support networks with focus on quality customer experience. This team incorporates passion, technical prowess and time management to be highly effective in risk mitigation and delivery.

In this role, you will
    •Ensure engineering and adequate capacity of outside plant fibre network is maintained
    •Ensure schedules and deadlines are monitored and adjusted appropriately
    •Liaise with internal and external customers to determine needs and negotiate issues to resolution
    •Liaise with developers and municipal officials to provide communication infrastructure solutions
    •Support CAPEX and OPEX savings opportunities
    •Respond to and/or resolve customer complaints and engineering matters

Here's how
    •Maintain quality standards for engineering designs
    •Cultivate internal relationships with project managers, planners, managers, and construction to ensure smooth workflow and strategic alignment with priorities
    •Consult as an engineering expert regarding engineering design & process, detailed system use, corporate and regulatory policy regarding TELUS infrastructure provisioning
    •Innovative thinker with critical thinking skills, curiosity, action and result-oriented, ability to drive improvements, excellent and problem-solving skills, highly adaptable, and able to thrive in a fast-paced environment
    •Demonstrated experience in building strong relationship with key stakeholders including senior management
    •Highly self-motivated, you are able to take on projects and drive them to completion through collaboration
    •Run and analyze reports & data to identify gaps and opportunities as well as forecasts
    •Coordinate concurrent projects and/or multiple resources to efficiently allow engineering resources to retire workload
    •Single point of contact representation for external departments as required for projects and programs as required
    •Lead and/or participate in the development and preparation of financial analysis, studies, reports, and associated presentation material


You're the missing piece of the puzzle
    •3+ years of relevant telecommunications experience
    •Demonstrated ability to produce designs based on sound engineering economic analysis and following guidelines established by network standards
    •Working knowledge of municipal and civil policies and procedures with a high level of knowledge of accepted engineering standards and practices to provision the network
    •Knowledge and experience of outside plant analog & digital technologies, fiber optic infrastructure, general engineering processes and regulatory policies in use
    •Demonstrated ability in planning and organizing to meet scheduled deadlines and the ability to effectively interact with external customers
    •A proven track record to work effectively in a team environment and collaboratively with other departments
    •Demonstrated effective oral and written communications skills coupled with a strong organizational and presentational skill
    •Knowledge of G-Suite and Microsoft Office programs
    •University degree/Diploma

    •Solid background in Programming
    •Data analytics to be able to provide insights of business, finance and projects
    •Knowledge of safety and environmental policies & regulations
    •Experience with TELUS systems such as JIRA, SAP, DOMO, AutoCAD, MyWorld and SpatialNet
    •PMP Certification
    •Professional Engineer (P.Eng.), currently or on-track

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability - your unique contributions and talents will be valued and respected here.
Information Technology