Deskside Service Technician - Tier 1

Microserve

Location

Calgary, AB

Details

Full Time

6 days ago

About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.

Position Overview

Microserve is looking for a Deskside Service Technician, Tier 1 to join our onsite team in Calgary, AB. The Deskside Service Technician, Tier 1 main responsibilities will be to help find solutions to a variety of technical problems by responding to Tier 1 hardware tickets.

They will be responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals.

They will have the ability to diagnose and repair hardware and software issues while delivering exceptional customer service to our client. We are looking for someone who is dedicated to providing great customer service while solving technical problems. If you pride yourself on your technical know-how, delivering excellent customer service while maintaining and continuously upgrading your technical skillset, this is the role for you!

Responsibilities:

Maintains, deploys, analyzes, troubleshoots, and repairs workstations, laptops, printer systems, other computer hardware, software and related peripherals
Documents, maintains, upgrades, or replaces hardware and software systems
Performs diagnostic repairs and preventative maintenance for our clients in the local area
Trains and consults end users on workstations, laptops, printer functions and other computer hardware and related peripherals as required

Ensures timely updates are entered into the service management tool
Deliver exceptional customer service to our clients
Manage multiple priorities

Qualifications and Education Requirements:

Experience in the service and repair of computers and/or printers
Experience diagnosing software, network, and other IT issues
Excellent written and verbal communication skills
Positive customer service skills
CompTIA (or similar) Certification is considered an asset

Manufacturer certifications are considered an asset

Position Requirements:

Must be able to lift up to 50+ lbs.
Must be able to pass a criminal record check

Must be a self-starter and be able to manage your day to day tasks

The #1 Podcast for Jobseekers

Latest Episode:

#81 - Wealthsimple - Developing an Engineering Career in FinTech

Interested in jobs like this?

Sign up for email alerts

Get job alerts

About Microserve

Technology is empowering. It helps us accomplish more with fewer resources. We can use it to maintain high-quality work, even at breakneck speeds, or to achieve things we haven’t imagined yet. And ...