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Developer – ServiceNow

Developer – ServiceNow
Job ID: DP564302628
This is an opportunity to join a large transformation project on an initial 12 month contract that is expected to extend or turn into a permanent role. The client is based in Victoria and they have a preference for consultants who can work onsite with the team but they are also open to ServiceNow professionals who prefer to work remote and travel to Victoria for the occasional meeting.

The successful candidate will work closely with business units to analyze and document business processes and requirements and to implement changes to supported applications as needed. ServiceNow modules in use include: Incident, Problem, Change, CMDB, Discovery, Release, Procurement, Knowledge, Service Catalog, Asset Management, Security Incident Response, Vendor Risk Management, Vulnerability, Orchestration, Performance Analytics as well as
several custom integrations. ServiceNow considers BC Ministries “gold standard” for CMDB and process implementation. We are active in the ServiceNow community and send our analysts to the ServiceNow User Group meetings and technical forums several times a year. In addition to the above;
• Consult with business units to identify, analyze, refine, and document business requirements create and modify policies, templates, and other business-related information in complex applications
• Analyze and test proposed changes to business-related application information
• Resolve data issues causing problems within applications
• Troubleshoot, research, and analyze application related issues and questions
• Assist in identifying requirements for testing, develop test plans and scripts, assist in coordinating testing, and documentation of test results
• Build application and vendor integrations which support business process and workflow automation
• Perform post-deployment validation for complex applications
• Work closely with application administrator to understand impact of work
• Serve as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
• Consult with vendors on technical aspects of assigned applications

• Bachelor’s degree in Computer Science, IT, Business Administration, Commerce or in a related field is preferred
• A minimum of 3-5 years’ experience leading a customer service function in a fast-paced, multi-project and multi-customer IT environment
• ITIL Certification is preferred
• Experience working with ServiceNow ticketing system
• Experience with development and implementation of ServiceNow ITSM modules
• Incident Management, Problem Management, Configuration Management, Change
• Management, Knowledge Management or other ITSM application
• Experience with extending the ServiceNow schema to custom applications
• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.)
• Highly service-oriented, flexible and motivated
• MS Office support experience
• Outstanding Communication Skills
• Must have excellent customer-service, listening, communication and problem-solving skills
• Must have excellent leadership and collaboration skills to facilitate continuous service management
improvement across IT functions
• Must have experience leading or participating in agile and/or lean initiatives
• Strong facilitation, coordination and interpersonal skills
• Ability to raise, resolve and close issues to the satisfaction of all stakeholders
• Ability to work independently under minimal supervision
• Great attention to detail, able to prioritize and produce accurate results under deadline
• Ability to consistently meet required deadlines.

Please note: Candidates need to be authorized to work in Canada.

For more information about TEEMA and to consider other career opportunities, please visit our website at

Software and Programming Information Technology