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Director, HR Shared Services

Reference ID: R-2019-1099

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Company: Finning Canada

Posting End Date: Jun 07, 2019

Number of Opening: 1

Worker Type: Permanent

Position Overview: The Director, HR Shares Services is accountable for curating an exceptional employee experience through the design, development and implementation of a centralized Human Resources Services Center. The role will lead payroll, ability management, benefits and pension administration and support Workday enablement to ensure delivery of HR Services, procedures, and processes. The Director will lead the improvement of the payroll process to ensure the integrity of the data in Workday. This role will be responsible for selecting and managing the team to improve business performance and deliver operational effectiveness and efficiency.

Job Description:
  • Ensures the integrity and quality of the employee experience through accurate and timely management of payroll, benefits and pension administration
  • Oversees the production of an accurate and timely payroll including rapid escalation and risk management associated with payroll and trouble shoots to provide recommendations for both short-term and long-term solutions
  • Ensures HR Shared Services delivers desired benefits of consistency of responses, economies of scale, improved overall transactional task quality, better return on the technology investment, and the streamlining of HR costs
  • Builds a continuous service improvement process, and partners with the Centers of Excellence (COEs), HR Business Partners (HRBPs), Labour Relations, Digital and IT and Finance teams
  • Develops and implements process improvements to ensure alignment and compliance with our audit requirements; manage and initiate actions as a result of internal and external audit findings
  • Partners with Total Rewards (COE) to deliver on short-and long-term strategies, plans, policies and standards focused on holistic care for all employees (well, ill or injured).
  • Ensures that annual programs such as merit, Short Term Incentive Plan and Long Term Incentive Plan are administered correctly and on the schedule identified by the Total Rewards team
  • Works collaboratively with colleagues in labour relations to ensure accurate interpretation and implementation of collective agreement provisions
  • Develops and executes a detailed process improvement road map, working closely with process owners and service providers to identify optimal service solutions
  • Partners with others in and outside of HR to provide data driven insights and recommendations to senior management and other internal/external stakeholders
  • Identifies and initiates projects to enhance HR Shared Service team delivery, processes and employee experience
  • Determines and manages staffing levels and workflows to ensure the appropriate balance of resources, processes, and technologies are deployed to achieve intended outcomes and results
  • Reduce costs through continuous improvement, education and process evaluation
  • Engaging key stakeholders (Finance, IT and HR) proactively and delivering key business information and reporting to inform budgeting, annual planning and audit requirements
  • Coordinates and liaises with Workday sustainment team to implement and manage new Workday releases, ensuring proper testing of new functionality for payroll, benefits and pension administration
  • Ensures compliance with internal policies and controls, CBA's, as well as compliance with external laws and regulatory guidance
  • Establishes and reports (bi-weekly, monthly, and quarterly) on key metrics to monitor, manage and improve quality and efficiency

Education & Experience:
  • Bachelor's degree in Human Resources, Business Administration or related field
  • Certified Payroll Manager (CPM) designation or significant progress to achievement
  • 15+ years of extensive human resources management experience in a progressive, fast-paced environment
  • 10+ years of demonstrated experience leading a highly technical payroll and/or ability management or pension and benefits administration team
  • In-depth technical knowledge and understanding of payroll process design, ability management administration and pension and benefits administration including the associated legal and regulatory frameworks
  • Demonstrated experience developing and implementing large-scale change in program administration
  • Well-developed Workday aptitude including the ability to run reports and analyze and troubleshoot problems
  • Advanced skills with Microsoft Office programs, particularly Excel
  • Excellent team-building and leadership skills
  • Sound organizational, analytical, judgement and decision-making skills, with proven abilities in problem-solving
  • Strong oral and written communication and interpersonal skills, with an ability to build and maintain relationships

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Posted: June 19, 2019
Closes: August 18, 2019