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Director, Project Management Office Customer Network Implementation (Customer Service Excellence)

Calgary, AB
Full Time
2 days ago

Join our team

We are the Customer Network Implementation group that supports the growth, expansion and capacity augmentation of our wireline network (Fibre & Copper) through exploration, innovation and fanatic discipline to drive implementation, field delivery and network support. We set the foundation for superior customer experiences and growth in our customer base through industry leading speed and connectivity.

In this exciting Director - Project Management Office role, you will be responsible for the execution of our broadband strategy across Western Canada, inclusive of end-to-end program delivery across multiple streams of activities. You will manage $800M+ annual capital budget to drive Fibre network expansion, augmenting network capacity and safeguarding all existing infrastructure during local construction projects. You will lead a diverse team of talented program managers, professionally trained data analysts and project managers providing guidance and direction related to the fundamental infrastructure, and technology and provisioning of TELUS' national telecommunications network. You will also help transform customer experience, field delivery and network quality and reliability metrics. You will play an instrumental role in negotiations with external engineering and construction labour suppliers and material vendors, as well as manage new service introduction and technological advances.

You are a dynamic, collaborative, and driven leader with a proven track-record of business planning, capital management, strategic thinking, creative mindset, delivering operational performance and leading large cross-functional teams. You will play a leadership role in the planning and execution of our capital plans and efficiency programs, as well as leading and supporting a team in a transformational journey of process, tool and system optimization.

Here is how you will contribute to the overall success of Customer Network Implementation team
    •Fueling growth through innovation & digitization - you will directly contribute towards operational excellence by revolutionizing our delivery model and advancing the adoption of digitized workflow tools and automation options
    •Accelerate industry leading speed & connectivity - you will help us execute on the most appropriate solution for connectivity by balancing the capital investment between fibre and copper to create the most competitive strategy to win in the market
    •Support cash flow efficiency - you will have the opportunity to leverage the size of the capital investment and annual operational expense, budget management and cost efficiency are critical elements of your function
    •Foster a culture of engagement & curiosity - You will create and support a high-energy, results-oriented, inclusive work environment that encourages your diverse team to give their best to their customers, to TELUS, to their community, and ultimately to our shareholders. You will serve as a role model to initiate change and be willing to take risks and to advance the current culture of team member empowerment and innovation
    •Excellence & precision in execution, ensuring that we continue to consistently achieve our targets for delivery on time and on budget
    •Providing thought leadership and championing the change - your leadership will ensure new technologies, services, infrastructure and systems, and growth and modernization are implemented on-time, on-budget, and with positive customer experience as a primary focus


You are the missing piece of the puzzle
    •Mindful and collaborative leadership style, creative mindset with the appetite for experimentation •With a knack for strategic and innovative design thinking, crafting and sharing new ways of doing things, and not replicating the past Known for your long term focus and thinking through the end to end value chain and keeping the customer focused view • Recognized for your effective communication skills, you are comfortable presenting to executive management, and leading multi-disciplinary, cross-functional teams in a matrix structure •An inspirational leader, with a track record in inspiring change into the other parts of the business, and partner teams •Known for your passion about our customers and our efficient delivery & support of our high performing and reliable services •Have advanced technical expertise on broadband networks and deep expertise in business, financial/budget, project knowledge and in developing strong business cases for all aspects of technology introduction •Effective at leading multi-disciplinary and cross functional teams in a matrix structure Proven track record in delivering on objectives on time, quality and cost frameworks

Experience and education
    •Master's degree in Business, Computer Science, or Engineering, or equivalent education and/or experience •Minimum of 10 years of leadership experience in a senior management position, including leading geographically dispersed/virtual teams •PMP or P.Eng designation or equivalent design

What We Give Back to You:
    •Opportunities to excel and show your stuff - work on high value and high visibility projects •Flexible work styles with the ability to work in and out of the office •Work in an organization that actively supports your personal development with leading edge training and development tools, and focuses on giving back to the community you live in •A place that embraces our core values: Spirited teamwork, Courage to innovate, Embrace change and Initiate opportunity and a Passion for growth •Invest in your career development through industry leading in-house training programs, after hour educational assistance and opportunities to attend renowned industry level conferences •A competitive compensation package, profit sharing bonus, stock purchase plan, flexible benefit plan with many creative options and programs, DC Pension, flexible work styles, and more!

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Management and Executive