Are you a passionate software development and operations leader who wants to lead exciting Video and Entertainment technology programs at TELUS and fuel innovation for our customers? Do your peers call you a customer-focused visionary due to your ability to deliver reliable, secure, frictionless experiences? If so, we'd love for you to take the driver's seat in our ongoing evolution to cloud-based video and home technologies that will revolutionize how Canadians live. In turn, we hope you'll enjoy being a valued member of Canada's #1 global workplace
with a world-leading culture, extensive community-giving initiatives, flexible work program and competitive benefits.Join our team
With the convergence of innovative home and mobile networking technologies including fibre and 5G, smart home solutions, mobile devices, automation, cloud computing, and over-the-top capabilities, our customers' homes look very different in today's digital world. Every day, TELUS' engineering and development teams are envisioning what the future holds and building the technologies to simplify our customers' lives, provide services at the touch of a button, and create immersive entertainment experiences.
As Director of our Video and Entertainment Platform Architecture & DevOps team, you will be at the helm of developing and supporting a plethora of home and TV/media platforms and features using Agile development processes. This team is a part of our Future Friendly Home Services DevOps team, which is responsible for the end-to-end technology development and operations of TELUS' Optik TV services, video and over-the-top services, broadband network capabilities, smart home solutions, and software-defined wide area network (SD-WAN) solutions.
This is an exciting time to be a part of our mission to drive better outcomes through state-of-the art software platforms. The possibilities are endless and we're looking for a software enthusiast and self-starter who is filled with ideas as well as the delivery-focused mindset to execute them! Here's the impact you'll make and what we'll accomplish together
You'll be responsible for leading a team of highly technical architects, software engineers, data analysts and operational experts who build and support new and evolving digital home services and media platforms across TELUS' Future Friendly Home line of business. Guided by DevOps and cloud-native approaches, combined with a deep understanding of TELUS' technology and architectural roadmaps, you will lead this high-performing team as they develop, support and maintain infrastructure standards and deployments in the public cloud that power next generation solutions for our customers.
Under your leadership, the Video and Entertainment Platform Architecture & DevSecOps team will support both the software architecture and analytics for new features and services by defining Agile squads, mapping deliverables, and providing end-to-end performance management capabilities to understand the real-time customer experience and ensure the reliability and availability of the solution. Another key priority of your team will be to develop, support and maintain TELUS' cloud-based infrastructure standards and deployments for our consumer solutions hosted in the public cloud. To this end, your team will be the go-to experts for supporting all TV/entertainment and digital home initiatives deployed in the public cloud, while enabling the necessary infrastructure for other agile squads to develop microservice based code for new services and features. As well, your team comprises our level 1 and 2 operational experts that support our overall Tier 1 and 2 operations for new software solutions as well as our end-to-end digital home services - the team serves as both a monitoring hub and the first line of response for detection and resolution.Here's how
•Lead, mentor and inspire a diverse team of technology professionals, ensuring that a DevOps and cloud-first mindset is at the forefront of all project workQualifications:You're the missing piece of the puzzle with these skills
•Manage end-to-end network/security architecture release schedules, backlogs and delivery; while driving the direction and deliverables of Agile squads to ensure all new features and services are adequately supported
•Build effective performance management abilities across our end-to-end solutions to understand the customer experience and continuously improve usability, reliability and availability (with the enduring goal of a frictionless experience)
•Champion high-quality coding and feature development work through the creation and application of automated testing, manual testing and other quality gates as appropriate
•Coordinate the release management process of software development, leveraging continuous integration and continuous deployment (CI/CD)
•Build interlock across multiple project teams and business units, including program management teams, architecture experts, business analysts, quality assurance specialists, IT infrastructure teams and external vendors
•Resolve issues and conflicts, and escalate to the executive level when necessary
•Attend all cross-functional strategy planning sessions, and provide updates on our current and future software engineering capabilities and roadmaps
•A progressive career that includes a minimum of five years of experience as a senior technology leader in a DevOps or cloud engineering enterprise environment Must-haves
•Experience architecting large and complex microservice-based ecosystems
•Extensive experience in Agile development and knowledge of a variety of frameworks
•Deep understanding of innovative video, home network and broadband technologies such as Gigabit Passive Optical Network (GPON) and 5G
•An inside-out understanding of the software development lifecycle, and ability to roadmap development and large-scale enterprise projects to provide accurate requirements, timelines and resource allocation
•A relentless passion for improving the customer experience
•Impeccable verbal and written communication, and executive presentation skills
•A data-centric mindset focused on developing and using key performance indicators (KPIs) that align with business objectives
•University graduate with a degree in software engineering, electrical engineering or computer science Great-to-haves
•10+ years of experience in video technologies and communication protocols
•Master of Business Administration (MBA) degree or equivalent Who is TELUS?
•Program or project management certification or experience
•Lean Six Sigma certification or experience
•Background in telecommunications
•Fluency in French
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.