A Dispatcher/Office Administrator must be highly organized with the ability to multi-task efficiently and handle all client inquiries, requests for service calls as well as scheduling of drivers in a professional and articulate manner.The ideal candidate is an energetic, outgoing person with excellent communication skills and be e to work in a very busy business environment.
3-5 years of Dispatching and Administrative experience;
Excellent communication and customer service skills both on the phone and in person;
Demonstrate commitment to a strong safety culture;
Clean Commercial Driver's Abstract and Clear Criminal record;
Valid Emergency First Aid & CSTS;
Pass drug and alcohol testing process;
Above average knowledge and experience using Microsoft Excel;
Effective problem solving skills;
Post- Secondary education an asset;
Strong interpersonal skills with the ability to work well in a team environment;
High level of attention to detail and the ability to follow a task through to completion;
Adept computer skills with proficiency with Microsoft Office products including Excel;
Good time management and organization skills to complete daily tasks and meet deadlines.
Answering inbound telephone calls;
Booking drivers for routing requirements as requested;
Dispatching of drivers daily;
Handling customer issues and providing appropriate resolutions;
Providing data entry, filing, and other administrative support as directed by General Manager;
Ability to organize and prioritize schedules is integral to this position;
Must be able to answer after hours emergency phone line;
Perform all tasks as assigned.
First Canada is an equal opportunity employer that welcomes a diverse workforce. We encourage applications from women, persons with a disability, aboriginal peoples and members of a visible minority