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District Manager, MMS

Calgary, AB
Full Time
22 hours ago
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

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Department Overview
Recruit, onboard, train and lead a team of Mobile Mortgage Specialists (MMS) in their business building initiatives. Retain and expand client and partner relationships and build TD's brand to help drive overall market share. Manage escalated customer questions or concerns.

Act as the face of the business in the community managing the mortgage and secured home equity line of credit business.

Secure and manage key Centre of Influence relationships and place those customers within the TD Canada Trust branch network.

Job Description

Customer Accountabilities:

· Lead the team in applying sales management strategies and in the use of systems/tools

· Recruit, select and retain new Specialists

· Develop new business and build key relationships

· Provide sales training and joint field call work

· Find, secure and negotiate mutually profitable customer centric relationships based on advice, service and sales professionalism

Shareholder Accountabilities:

· Ensure team adheres to enterprise frameworks and methodologies related to overall business management activities

· Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements

· Support team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assess potential impacts to the Bank

· Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required

· Identify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed

· Ensure business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

· Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements

· Lead or contribute to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations

· Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

· Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed

· Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues

· Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

· Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

· Be knowledgeable of and comply with Bank and Industry Codes of Conduct


Employee/Team Accountabilities:

· Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

· Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

· Contribute and promote a positive environment that supports a diverse workplace and delivers an extraordinary employee experience

· Actively participate in the performance management process which includes sales activity coaching, performance, feedback and personal development planning for you and your team

· Contribute to team development of skills and capabilities through coaching of others, by sharing knowledge and experiences and leveraging best practices.

· Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships

· Seek knowledge both formal and informal in line with your development plan objectives

· Lead, support, and provide guidance to your team, and partners

· Participate in recruitment and ongoing performance management process

· Provide insights and analytics that will support the growth of the channel

· Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

Additional Information

Breadth & Depth:

· Experienced working professional role with a focus on providing business development, customer relationship management and/or sales advisory support within their own area of specialty

· Requires an in-depth understanding of products/services and key competitors

· Identifies referral opportunities across business lines and segments

· Understands the business and technical principles that underpin the design and delivery of the products and services provided

· Possesses a solid understanding of the business, the competitive landscape and economic/market issues

· May serve as a product or customer segment knowledge resource

· Coordinates the identification, pursuit or management of accounts/opportunities with others while taking a primary role in managing the relationship

· Solves moderately complex problems by taking a new perspective on existing product and service solutions

· Exercises judgement in planning and developing customized account management processes; focuses on customizing advice and solutions

· Impacts a range of sales achievement (P&L) of their own team and related teams

· Puts solutions in context when presenting complex alternatives and framing advice

· Work performed under minimal management guidance and supervision

· Identify and leads customer problem resolution

· Generally reports to a Senior Manager or above

Experience and/or Education:

· Undergraduate degree or community college diploma preferred

· Minimum 2 years People Management experience



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Banking, Finance and Insurance Management and Executive
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About TD

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million custom...

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Banking & Finance
10,000+ employees