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Document Production Specialist

Calgary, AB
Full Time
6 days ago

Line of Service

Internal Firm Services


Not Applicable


IFS - Administration

Management Level


Job Description & Summary

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You'll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

Our team provides document production assistance based on PwC's template requirements. As part of the team, you'll be helping with template selection, formatting and incorporation of customised changes based on client need.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Responsibilities include:

  • Create, format, design and edit PwC branded (and some client branded) client and firm documents (such as letters, reports, presentations, proposals, invitations, brochures and other digital and printed materials , using appropriate firm software.
  • Understand PwC's brand strategy, verbal, visual and written identity guidelines, and act as a brand champion.
  • Working from the DocsOnline application, assign job requests to self from the queue.
  • Collaborate with partners and staff and offer advice on templates, best practices and innovative design solutions while adhering to brand and compliance guidelines.
  • Deliver high quality output by managing client expectations and delivering to deadlines.
  • Exceptional eye for detail - proof own work and that of others to identify and correct grammar, spelling, format and/or brand inaccuracies and inconsistencies when reviewing the quality of materials.
  • Review final documents for compliance and quality control standards.  
  • Take ownership of inquiries, resolving or escalating as appropriate.
  • Demonstrate strong organizational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions. Seek and act on opportunities to enhance client service.
  • Strong client service focus in dealing with both external and internal clients, displaying an image of  Firm values, professionalism, discretion, integrity and tact.
  • Ability to prioritize multiple responsibilities, adaptable and able to work within tight deadlines, demonstrating flexibility.
  • Function as a backup for other team members locally and nationally and contribute to other teaming activities as directed.

  • Please note, this is a 7-12 month contract opportunity.


  • An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work.
  • Minimum of 3 or more years of relevant experience supporting a fast paced team or transferrable superior technical and document production/desktop publishing/design experience.
  • High school diploma and relative work experience is required.
  • Post-secondary education (i.e. Visual Arts/Design) is an asset.
  • Superior knowledge of MS Office suite (Word, PowerPoint, Excel) and Google Suite (Docs, Slides, Sheets, Forms).
  • Advanced knowledge of Creative Cloud Suite (in particular InDesign, Photoshop, Illustrator and Acrobat Pro) is an asset.
  • The ability to work well both independently and in a team environment, by creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance.
  • Effective listening skills; excellent English oral and written communication skills (including strong spelling, editing, proofreading, punctuation and grammar skills).
  • Excellent judgement, strong problem solving skills and able to probe and take appropriate actions in ambiguous situations.
  • Copy or access to recent work samples.

  • Why you'll love working for PwC

    We want you to love every (if not, almost every) minute of your career, having said this, we get it. Each life stage we go through comes with a new set of priorities and demands. This is why we support you through a range of financial and non-financial rewards and benefits, so regardless of your situation, there's something for everyone.

    Leading benefits for our permanent staff  include:
  • A competitive compensation package
  • Sponsored investments, pensions and saving plans with matching firm contributions
  • Flexible working
  • PwC FlexBenefits, for personalised medical & dental coverage, including enhanced mental health benefit 
  • Every day recognition and real time appreciation through our rewards and recognition program 
  • Dress for your day with our flexible dress environment
  • Health, wellness and fitness perks
  • Family-friendly benefits, including maternity and parental leave policies and support networks to help you prepare for your successful return to work
  • Adoption/surrogacy benefits
  • Back-up child and elder care support
  • Career defining project work and international experience
  • Development opportunities including learning on the job, formal learning, learning from others and access to "Vantage" our digital learning system
  • Award winning programs including "Women in Leadership" and "Enhanced Pursuit Program"
  • A coach to help develop skills, diversify experiences and achieve career aspirations

  • See how you can create your future at PwC:


    (if blank, degree and/or field of study not specified)
    Degrees/Field of Study required:

    Degrees/Field of Study preferred:

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    Desired Languages
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    Travel Requirements

    Not Specified

    Available for Work Visa Sponsorship?


    Government Clearance Required?


    Job Posting End Date

    PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.