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Engineer II – Home Networking Operations Specialist

Reference ID: TEC11027-19

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Join our team

The Home Networking Operations team is responsible for developing technologies to drive an exceptional customer experience in the evolving home networking space. They will provide the highest tier of support for home networking at TELUS, and will spearhead complex root cause analysis in collaboration with our vendor partners.

Here's the impact you'll make and what we'll accomplish together

You will become a subject matter expert in home networking technologies and be working directly with the manufacturers to uncover any defects in delivered products. You will use your growing knowledge of technologies, vendor plans, and industry trends to provide guidance on our product roadmap. You will work closely with both our product development and CSD teams to ensure employee market trials of new technologies are leveraged effectively to uncover, isolate and root cause issues in the TS lab.

Here's how
    •Perform testing and ongoing support of home networking devices •Recreate reported issues in a lab environment, and work closely with the manufacturer to root cause the issue •Research new features, ecosystems and industry trends that will improve the reliability of our products •Act as Subject Matter Expert when engaging with both internal stakeholders and external vendors/partners


You're the missing piece of the puzzle
    •Prior experience conducting device testing or quality assurance •Knowledge of diagnostics and troubleshooting methods for hardware and communications systems •Ability to document detailed Root Cause Analysis summaries •Interest in home networking, home automation, and Wi-Fi technologies •Working knowledge of product lifecycle management •Strong verbal and written communication skills •3-5 years of technical engineering experience •University degree in Engineering or Computer Science

    •Prior experience configuring, testing, and supporting home networking technologies •Understanding of residential gateway operation, routing and switching technologies, Wi-Fi, and MOCA •Working knowledge of penetration testing, vulnerability assessments, and security-by-design

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: June 16, 2019
Closes: August 15, 2019