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Guest Experience Coordinator

Reference ID: #3342-K

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Guest Experience Coordinator #3342-K


Our client, a newly established organization in the health and wellness industry, is looking for a passionate Customer Experience Coordinator to join their busy team of wellness professionals. Our client prides themselves on a great workplace culture, they empower their staff to create wellness in all aspects of their every day lives.


The Role:

As a Guest Experience Coordinator your main responsibility would be to deliver top notch customer service and create a memorable experience for each guest. Duties include: preparing guests for treatments, preparing rooms, answering phone calls and emails, booking clients and accepting payments, as well as opening and closing duties.  This role would also include monitoring inventory and assist in the deployment of the organization’s objectives, standards and protocols. 


Who you are!

The successful candidate will thrive in a fast-paced environment, be warm and outgoing; a people pleaser who is always striving to go above and beyond both internally and externally. They will also be polished and professional in their presentation and have excellent communication skills. A background in hospitality is mandatory, as is previous administrative experience. The ideal candidate must also have a strong passion and health and wellness.

Where is it based?

Burnaby, BC (very easily transit accessible)



  • Greeting each guest in a warm and engaging manner
  • Answering calls and emails in a timely fashion
  • Being the first point of contact for all general inquires
  • Booking clients
  • Preparing guests for their treatments
  • Accepting and processing payments
  • Preparing treatment rooms and maintain tidiness throughout the day
  • Maintaining tidiness of front desk area
  • Sort and distribute incoming mail, faxes and couriers
  • Monitoring inventory and restocking as needed
  • Other administrative duties as required


Must haves:

  • Excellent interpersonal skills and client service skills is a must
  • Strong commitment to excellence and attention to detail
  • Proven problem solver
  • Exceptional time management skills and ability to manage multiple tasks
  • Ability to develop effective working relationships with staff, peers, industry colleagues/contacts in a team environment
  • Exceptional computer skills
  • Proven ability to monitor and uphold high quality of service and products to both internal and external clients
  • Demonstrated ability in adapting to a wide variety of tasks and functions
  • Strong multi-tasking and prioritization skills with the ability to adapt to change
  • Previous experience in guest relations in the wellness or hospitality industry is preferred



Is this you?

Please apply online @ with your resume and cover letter to the attention of Katherine Wu, Recruitment Consultant or Darcia Bower, Managing Director, quoting reference #3342-K. If you have already met a member of our team and are interested in this opportunity please call or email us asap. 


Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.



Posted: May 23, 2019
Closes: July 22, 2019