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McDonald's
McDonald's Logo

Guest Experience Leader

Reference ID: 743999682101574

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Company Description

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonalds history. In 1967, the first McDonalds Canada opened in Richmond, B.C. and weve been growing with our communities and serving quality food at great a value ever since. Today, McDonalds Canada is proud to be one of the worlds leading foodservice retailers. From coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day. Were also more than just your local restaurant. Were hardworking small-business men and women, students working part-time, seniors getting the most out of life, and volunteers lending time to make a difference in the communities we live and work in.

Job Description

Picture this:

Greeting guests & starting conversations

Act as the Subject Matter Expert for the My McDs Mobile App

Demonstrate the My McDs Mobile App to guests as they arrive during non-peak periods

Support guests with downloading the My McDs App and setting up an account

Checking in with guests to ensure they have what they need

Confidently handling guest concerns

Assisting guests complete orders on kiosks

Assisting guests complete Mobile Orders

Communicating with the restaurant team to provide feedback & recommendations

Qualifications

  • You have the opportunity to shine. To bring a bit of unexpected joy to someones day by being welcoming and friendly, while ensuring an exceptional guest experience.
  • To showcase your passion for people by anticipating guests needs, and providing a bit of surprise and delight by taking proactive approach to caring for them.
  • To inspire your team to deliver a guest experience that blurs the line between restaurants and quick service restaurants. You make guests feel important, and confidently answer their questions about our food and our brand.
  • To lead by example, as well as support your team and guide them when orders need additional assistance.
  • To connect, in the most meaningful way with guests during their visit at all touch points.
  • To be a model of calm and fairness with guest experiences, and handling various situations with composure and positivity.
  • To make McDonalds about more than just our awesome, crave-worthy food. To make it an experience that delights and builds a strong relationship with our guests.



Posted: April 15, 2019
Closes: June 14, 2019