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Paladin Security
Paladin Security Logo

Guest Services - Kelowna (Security)

Reference ID: 306286

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Job Location icon
Kelowna, BC
Job Type icon
Part Time
Job Category icon
Law Enforcement and Security


Paladin Security was established in 1976 as a provider of basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada, with 25 offices from coast to coast and over 10,000 employees. With our award-winning culture, we pride ourselves in fostering a learning environment as we believe in helping each of our employees grow and reach their full potential!

Job Skills / Requirements

We are seeking service-oriented individuals for part-time Guest Services positions for events at a large stadium centre in Kelowna. Positions are casual and part time working hockey games, concerts, community functions and other special events. Job Duties: • Provide exceptional customer service and concierge services to guests • Respond to customer inquiries in a professional and friendly manner • Check and verify tickets to provide entry to facility • Direct and assist patrons to their seats and provide information and directions • Effectively assess situations and escalate to security or management as necessary • Stay current on all daily event operations within the facility • Monitor in-house radio communications, responding during emergencies as required • Coordinate activities as part of the Emergency Response Team • Miscellaneous duties as assigned by the Guest Services Supervisor Requirements: • Exceptional customer service skills and friendly demeanor • Previous customer service, hospitality, or sales experience • Effective interpersonal and communication skills, fluent in English • A mature and positive attitude, and high level of professionalism • Capable of standing and walking for extended periods of time • Available to work a variety of shirts including days, evenings, nights, weekends and holidays • Able to write comprehensive and accurate reports. • Self-motivated and able to work with minimal super vision. • Good problem solving and decision-making skills, able to work effectively under pressure • Must be at least 19 years of age • High school diploma or equivalent • First aid level 1, a valid BC Security Licence, and Serving It Right are considered assets, but not required

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Screening Requirements: Criminal Background Check

This job reports to the Security Program Manager

This is a Part-Time position 1st Shift, 2nd Shift, Weekends.

Number of Openings for this position: 4

Posted: August 11, 2018
Closes: September 16, 2018
Email Address:
Company Info
5001-10,000 employees

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About Paladin Security

Paladin Security Group is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offerin...