You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
You're using an older version of Internet Explorer and some functionality may not work as expected. Please update your browser for the best experience.
Paladin Security
Paladin Security Logo

Healthcare Client Service Manager (Human Resources)

Reference ID: 275337

Share job:

Job Location icon
Lethbridge, AB
Job Type icon
Full Time
Job Category icon
Law Enforcement and Security




Overview

At Paladin Security the difference is in the details. We are committed to taking the time to understand any security challenge our client may face and assist in developing a security program tailored to those needs. Paladin Security Group is the leading security company of choice amongst some of the most respected institutions in the country. We are focused on innovation and dedicated to the growth of our employees while providing industry-leading service to our valued clientele.

With Paladin's recent growth, there is a management opportunity based in Lethbridge, Alberta. Reporting to the Provincial Director of Healthcare Security, the Client Service Manager will manage Paladin Security's Healthcare portfolio across Southern Alberta.

Job Skills / Requirements

• Develop and maintain strong client relations by identifying and creating strategies to continuously exceed client expectations
• Primary point of contact for the day-to-day operations for the client's contract
• Responsible for overseeing the execution of the clients and external stakeholders needs and upholding contract obligations
• Must be able to proactively understand and manage client and external stakeholders expectations for service needs and delivery
• Must attend clients' unionized stakeholder meetings
• Ensure a high standard of performance and strong customer service focus from employees
• Monitor business margins on a monthly basis to ensure profitability and efficiency
• Maintain Paladin's Occupational Health and Safety program at facilities
• Provide disciplinary action, mentoring, and professional development to all frontline staff
• Maintain effective communication, information flow, and rapport between all team members




Qualifications:

• Post-secondary education in Business Administration or Security Management, or proven relatable experience
• Certified Protection Professional designation through ASIS is an asset
• Certified Healthcare Protection Administrator designation through IAHSS is an asset
• Minimum of five years supervisory/managerial experience
• Experience in law enforcement or protective services is an asset
• Proven ability to build and maintain strong working relationships both internally and externally
• Comfortable conducting meetings, presenting, and leading issue-resolution seminars with senior management and clients
• Valid Driver's License

What You Can Expect From Us:

• An opportunity to join one of Canada's Best Managed Companies
• A competitive compensation package
• A company leading in Quality Standards with a 360 Degree Quality Assurance Program for Environmental Standards and Occupational Health and Safety Standards
• Access to all support systems including our three 24/7 Operations Centers and our National Quality Standards and Support Team
• Company paid professional development programs
• A dynamic and challenging opportunity in a performance based company with limitless opportunity for personal career growth

Education Requirements (Any)

High School Diploma/GED
Certificate, Diploma or Bachelors Degree in Occupational Health and Safety (or related) field
Post secondary education in law enforcement from a recognized insititution or equivalent experience

Additional Information / Benefits

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. This job will require you to travel at least 40% of the time.

Application Method: All interested applicants are encouraged to submit a resume and cover letter to Sapphire Husky at [email protected]

Benefits: Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Provincial Director of Healthcare

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1


Posted: October 18, 2017
Closes:November 24, 2017