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Paladin Security
Paladin Security Logo

Healthcare Client Service Manager - Lethbridge (Management)

Reference ID: 355301

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At Paladin Security the difference is in the details. We are committed to taking the time to understand any security challenge our client may face and assist in developing a security program tailored to those needs. Paladin Security Group is the leading security company of choice amongst some of the most respected institutions in the country. We are focused on innovation and dedicated to the growth of our employees while providing industry-leading service to our valued clientele.

Job Skills / Requirements

With Paladins recent growth, there is a security management opportunity based in Lethbridge, Alberta. Reporting to the Director of Healthcare Security for Alberta, the Healthcare Client Service Manager will manage Paladin Security's portfolio for the Healthcare sector across Southern Alberta.

Job Function:

Develop and maintain strong client relations by proactively identifying client needs and creating strategies to continuously exceed client expectations
Ensure a high standard of performance and strong customer service focus from employees
Monitor business margins on a monthly basis to ensure profitability and efficiency
Maintain Paladins Occupational Health and Safety program at facilities
Provide disciplinary action, mentoring, and professional development to all frontline staff
Maintain effective communication, information flow, and rapport between all team members


Post-secondary education in Business Administration or Security Management, or proven relatable experience
Certified Protection Professional designation through ASIS is an asset
Minimum of five years supervisory/managerial experience
Experience in law enforcement or protective services is an asset
Proven ability to build and maintain strong working relationships both internally and externally
Comfortable conducting meetings, presenting, and leading issue-resolution seminars with senior management and clients

What You Can Expect From Us:

An opportunity to join one of Canada's Best Managed Companies
A competitive compensation package
A company leading in Quality Standards with a 360 Degree Quality Assurance Program for Environmental Standards and Occupational Health and Safety Standards
Access to all support systems including our three 24/7 Operations Centers and our National Quality Standards and Support Team
Company paid professional development programs
A dynamic and challenging opportunity in a performance based company with limitless opportunity for personal career growth


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Education Requirements (Any)

Graduate Degree in Business or related discipline and specialized training in protection services or criminology; or equivilent education and experien

Certification Requirements (Any)

Valid Class 5 Drivers License

Additional Information / Benefits

Application Method: All interested applicants are encouraged to submit a resume and cover letter addressed to Kelsey Mercer-Slingsby, Healthcare, People and Culture Team Lead through the Paladin Security website

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Benefits: Life Insurance, Dental Insurance, Paid Vacation, Paid Holidays, Educational Assistance

Screening Requirements: Criminal Background Check

This job reports to the Operations Manager

This is a Full-Time position 1st Shift.

Relocation is not provided and travel is required consistently

Number of Openings for this position: 1

Posted: May 21, 2019
Closes: July 20, 2019