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Paladin Security
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Healthcare Client Service Manager (Temporary - 12 Months) (Paladin Security)

Reference ID: 301688

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Job Location icon
Edmonton, AB
Job Type icon
Full Time
Job Category icon
Law Enforcement and Security


At Paladin Security the difference is in the details. We are committed to taking the time to understand any security challenge our client may face and assist in developing a security program tailored to those needs. Paladin Security Group is the leading security company of choice amongst some of the most respected institutions in the country. We are focused on innovation and dedicated to the growth of our employees while providing industry-leading service to our valued clientele. With Paladin's recent growth, there is a temporary full-time management opportunity based in Edmonton, Alberta. Reporting to the Provincial Director of Healthcare Security, the Client Service Manager will manage Paladin Security's Healthcare portfolio across the Edmonton Zone.

Job Skills / Requirements

Essential Job Functions:

•Develop and maintain strong client relations by identifying and creating strategies to continuously exceed client expectations
• Primary point of contact for the day-to-day operations for the client's contract
• Responsible for overseeing the execution of the clients and external stakeholders needs and upholding contract obligations
• Must be able to proactively understand and manage client and external stakeholders expectations for service needs and delivery
• Must attend clients' unionized stakeholder meetings
• Ensure a high standard of performance and strong customer service focus from employees
• Monitor business margins on a monthly basis to ensure profitability and efficiency
• Maintain Paladin's Occupational Health and Safety program at facilities
• Provide disciplinary action, mentoring, and professional development to all front-line staff
• Maintain effective communication, information flow, and rapport between all team members


• Post-secondary education in Business Administration or Security Management, or proven relatable experience
• Certified Protection Professional designation through ASIS is an asset
• Certified Healthcare Protection Administrator designation through IAHSS is an asset
• Minimum of five years supervisory/managerial experience
• Experience in law enforcement or protective services is an asset
• Proven ability to build and maintain strong working relationships both internally and externally
• Comfortable conducting meetings, presenting, and leading issue-resolution seminars with senior management and clients
• Valid Driver's License

Education Requirements (Any)

Post Secondary Education

Additional Information / Benefits

What You Can Expect From Us:

• An opportunity to join one of Canada's Best Managed Companies
• A competitive compensation package
• A company leading in Quality Standards with a 360 Degree Quality Assurance Program for Environmental Standards and Occupational Health and Safety Standards
• Access to all support systems including our three 24/7 Operations Centers and our National Quality Standards and Support Team
• Company paid professional development programs
• A dynamic and challenging opportunity in a performance based company with limitless opportunity for personal career growth

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. This job will require you to travel locally at least 40% of the time. Application Method: Kwantek (on-line).

Screening Requirements: Criminal Background Check

This job reports to the Provincial Director, Healthcare Security

This is a Full-Time position 1st Shift.

Relocation is not provided and travel is required frequently

Number of Openings for this position: 1

Posted: May 17, 2018
Closes: July 16, 2018
Email Address:
Company Info
5001-10,000 employees

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About Paladin Security

Paladin Security Group is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offerin...