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Paladin Security
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Healthcare Parking Operations Centre Operator - Edmonton (Paladin Security)

Reference ID: 351597

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Paladin Security: Making the World a Safer and Friendlier Place!

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Working with Paladin Security Group as an Operator in the Healthcare Parking Operations Centre you will use your strong customer service skills, attention to detail, and proven communication skills. You will be responsible for communicating the parking procedures in effect at AHS Hospitals and facilities across the province by professionally addressing a high call volume, assisting with payment issues, and preparing ticket orders. Qualified candidates must be able to work up to twelve hour shifts, have clear verbal and written communication skills, and have strong computer skills. Experience in dispatch or telecommunications are an asset but not required.

Duties & Responsibilities:
• Receive and record all incoming telephone calls from employees, managers, clients or the public
• Respond to callers and action requests as necessary using the procedures specific to the Parking Operations Centre.
• Assist patrons and employees by phone with access and egress from the hospital parking facilities.
• Provide any required information or directions to callers.
• Generate "Do Not Ticket" orders and prepare Honour Notices in lieu of payment for parking services
• Build and maintain a strong working knowledge of AHS hospital parking facilities across the province.
• Communicate any maintenance concerns with payment machines, access gates, or other equipment to maintenance staff on site
• Communicate any parking related enforcement concerns to site-based enforcement officers and mobile patrols as necessary
• May be required to perform other duties as assigned

• Strong written and verbal communication skills
• Strong administrative and computer skills
• Ability to problem solve, prioritize work, and multitask
• Ability to coordinate and function in high-energy and dynamic environment
• Capable of performing duties under minimal supervision
• Ability to work as part of a team
• A High School Diploma or equivalent
• Security and dispatching experience an asset but not necessary

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

Screening Requirements: Criminal Background Check

This job reports to the CSM

This is a Full-Time position

Posted: April 19, 2019
Closes: June 18, 2019