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Reference ID: m2vXhfdFN1Jk

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Imagine yourself as part of one of the most dynamic companies in the healthcare technology industry today! QHR is leading the way in Canadian healthcare technology, by providing solutions to assist healthcare professionals enrich their practices and improve the quality of care delivered to all Canadians across the country. We are looking for talented, inspired, and motivated people to join our incredible team and experience a workplace culture that stands above the rest! Competitive salaries and generous perks are just a few of the reasons that QHR has been voted one of BC's Top Employers and Canada's Top Small & Medium Employers for 2018.

Position Summary:

The successful candidate will join our Implementation team, responsible for installing Accuro®EMR, our top rated Electronic Medical Record software program, in medical clinics across Canada. Working with clinic staff and physicians to convert to a paperless office incorporating billing, scheduling, lab results and medical records, the Implementer will become an expert in medical clinic workflow. The Implementer will travel to physician clinics to configure, train and provide go-live support for clinic staff. This position will involve travel across Canada.

Essential Functions:
  • Conduct workflow, configuration, remote and onsite training, and go live support
  • Perform all implementation tasks / activities as specified within the project plan
  • Demonstrate full knowledge of product(s) and establish areas of expertise
  • Provide timely communications to the Project Management Team on progress and any issues that need to be escalated
  • Be able to identify client workflows, be familiar with Medical Office processes
  • Become involved in the continual improvement of the implementation, training and project management materials and best practices
  • Communicate and liaise with the client to ensure effective implementation of Accuro®
  • Prepare written reports and recommendations for management and clients on implementation and training activities, and implementation progress, including problem escalation and resolution when necessary
  • Maintain application and business knowledge
  • Participate in and provide training activities for internal personnel and additional tasks, responsibilities and special projects as assigned
  • Ability to travel across Canada and have flexible hours for implementation & customer support
  • Conduct software demonstrations for clients and prospective clients
  • Additional duties as required


  • Post-secondary education with a medical background or equivalent experience
  • Experience in training adults one-on-one and/or in groups
  • Previous experience working in a medical field
  • Previous software implementations experience is considered an asset
  • MOA experience is considered an asset
  • Accuro experience is considered an asset
  • Ability to work both independently and cohesively in a long-distance team environment
  • Effective and proven interpersonal and communication skills
  • Detail oriented, possess superior organizational and follow up skills
  • Must have a valid driver's license and vehicle

How to Apply

Posted: November 19, 2018
Closes: January 18, 2019