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Telus

Intermediate/Senior Application Support Specialist – Optik TV

Location
Edmonton, AB
Details
Full Time
Yesterday

Join our team

At TELUS we are shaping the future of video content services - our customers expect a consistent, reliable, and high quality entertainment experience and we make that happen. Our goal is excellence, simplicity and reliability. The Optik TV Applications Development & Support Team prides itself in providing an unparalleled user experience for our customers. We are constantly iterating, solving problems, and working together to maintain a best in class TV experience.

We are looking for a collaborative, motivated and experienced operations specialist.

As a key member of this team, you will collaborate closely with development and business primes to bring an operational mindset to product development, you will participate in the Agile development of new TV applications, and you will provide Tier 3 support for TV applications as part of a rotating on call schedule. Your unwavering focus and insight will help drive improvements to our processes, as you advocate, influence, and communicate with the customer always in mind. This is a multi-faceted, fast-paced job in an evolving environment, so flexibility, a strong work ethic, and a good sense of humor are a must.


Here's the impact you'll make and what we'll accomplish together
    •Work with technical and product development teams to influence changes to ensure that the applications we develop and deploy are optimally maintainable and scalable •Design network, application and technology elements to support a variety of business requirements on time and on budget •Create, update, and ensure adherence to Operational Standards in all applications •Ensure operational readiness of all applications •Deploy developed applications for Optik TV to production for customer consumption •Provide superior technical consultation to members of Optik TV Applications Development & Support Team as well as other TELUS business units, on complex and critical service troubles to manage the restoration of Applications on a 7x24 basis

Here's how
    •Participate in an agile project team to bring operational awareness and expertise during the project lifecycle •Execute all projects and technical tasks in a timely fashion per project schedules •Routinely re-evaluate and update the design of services to ensure they are scalable to support the growth of business needs •Create and update relevant tooling for applications - monitoring, alerting, automation •Lead the team in developing proactive processes and practices to support customer services and to resolve issues •Guide and mentor team members to enable the delivery of quality customer services •Adhere to and improve change management processes •Manage change requests, trouble calls/tickets and work with vendors and internal teams to resolve issues •Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved •Develop and maintain documentation to ensure that all team members can support all applications •Work with highly talented colleagues in a fun and fast paced team to deliver significant business changing services and applications


Qualifications:


You're the missing piece of the puzzle
    •Innovative thinking, curious, action oriented, ability to drive improvements, strong relationship builder, excellent analytical and problem solving skills, superior communication skills, highly adaptable, and able to thrive in a fast-paced environment •Change Management expertise •Advanced/excellent knowledge, understanding and experience with:
      •Windows 2008/2012 Server, Microsoft Hyper-V, Microsoft Mediaroom (desirable) •Unix/ Redhat Enterprise Linux 5.x/7.x •TCP/IP, LAN/WAN, TCP, UDP, SFTP, HTTP, HTTPS, NFS, DNS, SMTP, VLANs, QoS, ACLs, Multicast and Unicast traffic •Active Directory & Identity Management (IIS) •PKI and Certificate Services •Agile development methodology and tools (TFS, Jira) •CI/CD using Chef, Ansible, Jenkins, TFS Build/Pipeline or similar •Monitoring tools: Splunk, New Relic •Databases: LDAP, Oracle, MYSQL, MS-SQL, etc •Scripting: Shell, Perl, C, XML •Hardware: IBM HS-class blade/chassis, HP Blade/chassis, F5 LTM/GTM, etc •Applications: Wireshark, TC Dump, Bind, DHCP, NMAP, TCP Wrappers, IP Filters, IP Tables, etc


Measurements of success: reliable, scalable, and supportable TV applications, consistently quick issue resolution; clear and relevant documentation


Great-to-have
    •Experience with .NET Framework, ASP.Net, C#, SQL, Stored Procedures •Working knowledge of HTML, JavaScript, CSS, OAuth2 identity flow •Familiarity with SCOM/SCCM



Who is TELUS?


We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Category
Information Technology