Join our team
TELUS is looking for a passionate and talented leader to join a highly skilled, dynamic planning team.
In this role, you will support a team of analysts responsible for developing robust models for predicting customer contact behaviour and for optimizing resourcing plans, which are used to inform the wireline Customer Experience budget, strategic plans and monthly triage activities.
You will collaborate with various stakeholders from budgeting, operations, Human Resources (HR), training, marketing, and project teams to drive process efficiencies and develop actionable insights focussed on improving business performance.Resource Planning & Optimization Spotlight:
•Our team works in a fun, innovative and challenging environment that directly influences the strategic direction and performance of the Customer Experience business
•Our teams are responsible for the Resource planning functions of Strategic Forecasting & Planning, Operational Resource Management, Performance Analytics and Vendor Strategy & Governance
•We work closely with the Customer Experience Enablement and Customer Experience Strategy & Development teams to deliver on our strategic objectives; our key stakeholders and partners include Operations, Marketing, Finance, and Technology Transformation to name a few
•We provide opportunities for you to excel and show your stuff - work on high value and high visibility projects
•We have flexible work styles with the ability to work in and out of the office
•You will work in a team that actively supports your personal development with progressive training and development tools Qualifications:You're the missing piece of the puzzle
•Strong business acumen and storytelling skills
•Outstanding people leadership skills with a keen focus on developing and fostering an innovative and engaged culture
•Strong background or knowledge of forecasting, statistics, data analytics, machine learning
•Excellent interpersonal communication skills, ability to work with various levels of management up to and including Senior Management as well as work within multi-functional teams
•Resourcefulness to identify opportunities and drive change with a sense of urgency
•Ability to understand and integrate all internal and external drivers (i.e. Finance, Economics, Operations, etc.) that impact problem solving and decision making
•Ability to maintain a positive attitude despite high-pressure situations and manage multiple priorities within tight deadlines
•Working knowledge of process improvement methodologies
•Proficient with Microsoft (MS) Office software: Excel, Word, PowerPoint
•University degree and/or 3-5 years equivalent combination of experience and education Great-to-haves
•Experience with statistical programming software such as R would be an asset
•Chartered Professional Accountant (CPA) designation, Master of Business Administration (MBA) or Master of Science (MSc) degree would be considered an asset Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Posted: July 14, 2018
Closes: September 12, 2018