You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
BMO

Manager, Commercial Lending Operations

BMO
Location
Calgary, AB
Details
Full Time
4 days ago
Address:
350 7th Avenue SW

Job Family Group:
Customer Shared Services

Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.

Qualifications:
  • Manages people and leads a team capable of delivering the desired business results.
  • Addresses more complex escalated customer requests and transactions or escalates with recommendations.
  • Acts as a trusted advisor to assigned business/group.
  • Influences and negotiates to achieve business objectives.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Assists in the development of strategic plans.
  • Identifies emerging issues and trends to inform decision-making.
  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Builds effective relationships with internal/external stakeholders.
  • Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
  • Develops and manages a business/group program.
  • Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
  • Processes more complex transactions and activities.
  • Researches and resolves discrepancies and issues or escalates to manager, as required.
  • Leads/participates in the design, implementation and management of core business/group processes.
  • Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
  • Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
  • Collaborates to execute loan servicing and monitoring requests.
  • Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
  • Executes and manages documentation to ensure that records are maintained in a proper manner.
  • Analyzes data and information to provide insights and recommendations.
  • Collaborates with internal and external stakeholders to deliver on business objectives.
  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
  • Builds effective relationships with internal/external stakeholders.
  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
  • Provides specialized consulting, analytical and technical support.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works independently and regularly handles non-routine situations.
  • Broader work or accountabilities may be assigned as needed.
  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Knowledge and understanding of business unit's products and services, processes and controls - In-depth
  • Knowledge of standard desktop applications (i.e. Excel, etc.) and department systems and applications - In-depth.
  • Understanding of business unit's risk and regulatory requirements - In depth.
  • Ability to multi-task in a fast paced environment.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.
  • Data driven decision making - In-depth.


We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmocareers.com .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Category
Customer Service and Support