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Telus
Telus Logo

Manager - Field Support

Reference ID: SEC03347-18

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Job Location icon
Calgary, AB
Job Type icon
Full Time
Job Category icon
Operations and Logistics



Join our team!

Are you someone who is excited about customer service and technology and someone who enjoys mentoring and leading your team to excellence?

Do you want to join a diverse team that is passionate about putting our customers first and making a difference?

If so, then this is the role for you.

We are looking for a strong customer focused leader to join our Customer Solutions Delivery team in Calgary.

Here's the impact you'll make and what we'll accomplish together!

As a Manager - Field Support, you will motivate and engage a team of Install and Repair Technicians that will deliver extraordinary voice, data and video experiences to our customers. You will demonstrate leadership among your peers and possess a strong mentoring background to be successful in leading your team to excellence in this role.

Here's how...
    •You will build and support a high-energy, inclusive work environment •By championing a performance management culture through formal and informal coaching and assessment •Improving each customer's likelihood to recommend TELUS products and services by ensuring that your Install & Repair Technicians deliver exceptional service •By meeting and exceeding Customer service, productivity, quality, revenue, and regulatory requirements •Supporting TELUS strategic objectives through project work and prime-ships in cross-functional teams •Working with upstream and downstream partners to ensure the best service possible for our customers •Supporting, interpreting and implementing the Collective Agreement including any disciplinary activities, grievance reviews and support of the arbitration process •Work will be in accordance with service standards and project requirements as well as other regulatory and mandatory criteria (e.g. safety, occupational health, authorizations, collective agreements, CRTC basic service obligation, etc.)


Qualifications:


You're the missing piece of the puzzle...
    •With your ability to lead and develop a high-performance team in a Customer First-oriented business •With your excellent communication skills - the ability to succinctly and clearly explain tactical plans, expectations and link these tactical plans to corporate strategic priorities for our frontline team members •With your ability to drive team engagement in a collaborative and respectful manner •With a bias for action - not only to plan and delegate, but actively lead and/or take initiative to ensure that actions and projects are on track •Bring your sound analytical skills - and using these skills to support and uphold business decisions and/or proposals •With your understanding of telecommunications services and networks (inside and outside plant) •With your experience with basic Microsoft (MS) Office productivity tools (Excel, PowerPoint, Word, etc.) •You will possess a valid Class 5 Drivers License

Great-to-have's...
    •Any knowledge of any TELUS specific applications (SRM, FieldLink, Click Schedule, CSD KPI Dashboard, OATS, etc.) would be a huge plus •A diploma in Management and/or related Technology (or equivalent experience) •Experience in managing and leading in a unionized environment is preferred •Previous craft or field experience is an asset •Experience working with cable plant technologies and maintenance procedures would be an asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?



At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: January 11, 2018
Closes:March 12, 2018